CustomMade

Project Manager

• Building and maintaining customer relationships: Work closely with new and existing customers through online messaging.
• Manage ongoing relationships with existing customers and support on their future projects
• Sharing design and material expertise: Understand key customer preferences to bring their design ideas to life
• Make thoughtful design and material recommendations that align with the customer’s priorities
• Coordinate with our technical teams to successfully translate the customer’s vision into a manufacturable design
• Present concept sketches and 3D renderings to customers, answering questions and receiving feedback for subsequent revisions
• Communicate design revisions to our CAD designers and concept sketch artists
• Share and discuss diamond or gem options
• Managing the overall success of your projects: Approach each project individually to make the design and development process fun and easy for the customer based on their needs and working style
• Create and present quotes for customers that fit their budget and design requirements
• Plan and manage project timelines with consideration of sketch, CAD, and manufacturing to ensure deadlines are met
• Handle all post-production related correspondence, including resizing, repairs, maintenance, and customer satisfaction.
• Contributing to internal development: Review communication techniques, technical guidance, and project strategy feedback with your manager
• Experiment with new approaches and resources with the guidance of your manager
• Establish and maintain positive working relationships with other Project Managers and cross functional partners

Custom Jewelry Project Manager