Project Manager
Customer.io
full-time
Posted on:
Location Type: Remote
Location: California • United States
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Salary
💰 $85,000 - $105,000 per year
About the role
- Translate high-level goals into clear project scopes, success criteria, timelines, and ownership structures
- Coordinate cross-functional initiatives, managing dependencies, tradeoffs, and shifting priorities
- Partner with technical stakeholders to implement workflow, tooling, and automation improvements
- Lead the coordination of automation and AI-enabled initiatives from concept through adoption, ensuring they deliver measurable impact
- Monitor progress, communicate updates clearly, and surface risks early
- Support additional high-priority initiatives as company needs evolve
Requirements
- 3+ years of experience in project management, business operations, or a related role (or equivalent professional experience)
- Strong project management fundamentals, with the ability to translate ambiguity into structured plans and execute them within modern workflow tools.
- Experience driving cross-functional work across multiple stakeholders with differing priorities
- Comfort working within technical environments — able to engage with engineers, understand system constraints, and translate operational needs into clear requirements
- Working knowledge of workflow automation concepts (triggers, logic, APIs, integrations) and experience implementing lightweight automation or AI-enabled tooling
- Sound judgment when navigating problems of moderate scope, including knowing when to escalate
- Clear, consistent communication skills and the ability to adapt messaging to different audiences
- Highly organized, systems-minded, and action-oriented
- Located in the United States or Canada
Benefits
- 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family
- 16 weeks paid parental leave
- Unlimited PTO
- Stipends for remote work and wellness
- Professional development budget
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
project managementworkflow automationAI-enabled toolingAPIsintegrationsbusiness operationscross-functional coordinationtechnical requirements translationmeasurable impact assessmentmodern workflow tools
Soft Skills
clear communicationorganizational skillsproblem-solvingadaptabilityjudgmentaction-orientedstakeholder managementrisk managementprioritizationcollaboration