Customer.io

Data Analyst II

Customer.io

full-time

Posted on:

Location Type: Remote

Location: OregonUnited States

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Salary

💰 $128,000 per year

Tech Stack

About the role

  • Partner with teams across Marketing, People, and Finance to deliver trusted analytics that clarify performance, surface trends, and support decision-making.
  • Support the People team with workforce analytics, including tracking and explaining attrition rates, acceptance rates, and key drivers.
  • Enable the Marketing team to better understand the customer journey, evaluate campaign performance and ROI, and identify drop-offs and conversion opportunities.
  • Partner closely with Data Engineering to ensure KPI definitions are clearly defined, consistently applied, and correctly implemented in data models.
  • Review and validate self-serve analytics outputs (e.g. Hex threads), ensuring insights align with established metrics and definitions.
  • Write and maintain SQL-based analyses within Snowflake and dbt to support reporting and ad-hoc investigation.
  • Perform investigative analysis to identify anomalies, trends, and drivers of business performance.

Requirements

  • 2-5 years of experience in a data analytics role, preferably with experience in a B2B SaaS environment.
  • Demonstrated ability to independently handle moderately complex analytical problems.
  • Strong SQL skills and experience working with cloud data warehouses (Snowflake preferred).
  • Experience working with analytics engineering concepts and tools such as dbt.
  • Experience building or maintaining dashboards and reports in BI tools (e.g., Sigma, Looker, Tableau, or similar).
  • Strong attention to detail, analytical rigor, and comfort owning recurring analytical workflows.
  • Clear written and verbal communication skills, especially when explaining data to non-technical audiences.
Benefits
  • 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family
  • 16 weeks paid parental leave
  • unlimited PTO
  • stipends for remote work and wellness
  • a professional development budget
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SQLdata analyticsanalytical problem solvingworkforce analyticsKPI definitioninvestigative analysisanalytics engineeringdashboard buildingreport maintenancedata modeling
Soft Skills
attention to detailanalytical rigorcommunication skillsindependencecollaboration