Custom Ink

Account Executive

• In this role, you'll own a named list of top accounts in your vertical, prospect and close new logos, and partner closely with our Customer Success and Marketing teams to deepen penetration in existing relationships.
• You will be the industry expert for Custom Ink in an assigned industry with the freedom and accountability to build a multi-year, multi-million-dollar book of business.
• Own the vertical – Act as the go-to industry expert and AE for a curated list of enterprise accounts nationwide
• Prospect and expand – Identify new enterprise logos while expanding revenue within existing accounts through solution selling and multithreading
• Shape the strategy – Translate vertical insights and market trends into meaningful actions that guide sales motions and campaign development
• Collaborate cross-functionally – Work closely with Marketing to influence demand generation and ABM campaigns, and with Customer Success to ensure world-class onboarding and growth
• Drive retention and expansion – Focus on long-term value, delivering repeat business, increased share of wallet, and deep customer loyalty
• Advise and influence – Serve as a vertical voice across the company, sharing feedback, highlighting opportunities, and shaping go-to-market strategy

Lead Account Executive, Vertical

Account Manager

• Ownership of Event and Field Marketing : Owning event and trade show strategy and budget for Swag.com brand. Will develop a deep understanding of our key buyer personas and business goals to align event strategy to drive business outcomes.
• Onsite Event Logistics & Brand Representation: Coordinate all event logistics, including vendor negotiations and internal logistics (including who should attend various shows, coordinating travel, hotels, shipping swag, etc. Acts as on-site manager of events and is responsible for representing the brand in a professional and friendly manner.
• Creative Event Activations: Increase our trade show presence by employing additional activations like dinners and partnering with other show sponsors.
• Speaker & Content Sourcing: Work with our marketing and customer success teams to find customer speakers for trade show engagements and webinars.
• Intimate Field Events: Help organize intimate creative regional gatherings to bring together customers and prospects for learning, retention, and selling opportunities.
• Partnership Development: Identify and manage relationships with strategic marketing partners with marketing and sales leadership. Manage marketing partner relationships to expand our reach into new prospect audiences.
• Cross-functional Collaboration : Work closely with marketing, sales and customer teams to ensure successful event follow-ups, pipeline creation and ROI reporting.

Marketing Events & Partnerships Manager

Customer Success Manager

• Support onboarding and day-to-day success of a portfolio of customers by coordinating check-ins, answering platform questions, and assisting with campaign setup or troubleshooting
• Act as a liaison between customers and internal teams to ensure smooth execution of customer programs
• Manage a diverse book of business across industries, driving customer engagement and health
• Collaborate with internal partners (e.g., Operations, Product, Sales, and Marketing) to deliver outstanding customer experiences
• Track and maintain accurate customer activity, documentation, and status updates in CRM and customer success systems
• Assist in monitoring customer health and proactively flagging issues or opportunities to team leadership
• Contribute to improvements in processes, documentation, and knowledge-sharing to support customer outcomes and internal efficiency
• Participate in team initiatives, training, and ongoing development to deepen customer and product knowledge

Customer Success Associate

• Conduct high-volume prospecting via outbound calling, door-to-door outreach, and event-based marketing in your assigned territory
• Identify, qualify, and secure new business accounts in alignment with Custom Ink’s Ideal Customer Profiles (e.g., schools, small businesses, nonprofit groups)
• Schedule and conduct meetings—virtually and in-person—to understand customer needs and pitch custom apparel and promo solutions
• Partner with your Sr. AE to execute regional Account-Based Marketing (ABM) campaigns, leveraging tools like ZoomInfo and customized outreach
• Coordinate with Customer Success Managers to transition closed deals and ensure smooth onboarding and repeat purchases
• Maintain up-to-date activity tracking and pipeline forecasting in Salesforce
• Attend and represent Custom Ink at local events, conferences, and opportunities relevant to your assigned verticals or regions

Account Executive, Field

• Conduct high-volume prospecting via outbound calling, door-to-door outreach, and event-based marketing in your assigned territory
• Identify, qualify, and secure new business accounts in alignment with Custom Ink’s Ideal Customer Profiles (e.g., schools, small businesses, nonprofit groups)
• Schedule and conduct meetings—virtually and in-person—to understand customer needs and pitch custom apparel and promo solutions
• Partner with your Sr. AE to execute regional Account-Based Marketing (ABM) campaigns, leveraging tools like ZoomInfo and customized outreach
• Coordinate with Customer Success Managers to transition closed deals and ensure smooth onboarding and repeat purchases
• Maintain up-to-date activity tracking and pipeline forecasting in Salesforce
• Attend and represent Custom Ink at local events, conferences, and opportunities relevant to your assigned verticals or regions.

Lead Account Executive, Vertical

Marketing Events & Partnerships Manager

Customer Success Associate

Account Executive, Field

Account Executive – Field

Account Executive, Field