Custom Ink

Customer Success Manager

• Manage a diverse book of business across industries, driving customer engagement and health
• Onboard new customers and lead training to ensure adoption and success with the platform
• Facilitate regular check-ins, business reviews, and renewal conversations with customers
• Collaborate with internal partners (e.g., Operations, Customer Merchandise Managers, Sales, and Marketing) to deliver outstanding customer experiences
• Identify growth opportunities, including upsell and cross-sell opportunities, and align value with customer goals
• Monitor customer metrics such as NPS, product usage, and engagement to identify account opportunities
• Champion the voice of the customer internally and suggest process improvements that enhance the customer experience