Custom Ink

Account Executive

• Prospect and generate leads via outbound (calls, emails, social) and inbound, targeting mid-market to enterprise companies (typically 100-1000+ employees).
• Qualify opportunities, uncovering customer needs, business challenges, branding/marketing goals and swag/merchandise programs.
• Present Swag.com’s value proposition and articulate how our solutions deliver ROI, brand impact, and operational efficiencies.
• Manage full sales cycle: discovery, solution design, cart creation, negotiation, close & hand-off to implementation/customer success.
• Collaborate with internal teams (marketing, operations, product, fulfillment) to ensure client requirements are met and timelines adhered to.
• Achieve and exceed revenue quotas, track pipeline in CRM (e.g., HubSpot) and provide accurate forecasts.
• Build and maintain a strong personal network of decision-makers (CMO, Director of Marketing, Events, HR, Procurement) in target industries.
• Leverage case studies, success stories and build new ones—including ROI examples for clients using Swag.com.
• Represent Swag.com at industry events, trade shows, and conferences (as needed) to generate leads.

Customer Success Manager

• Campaign Execution: Create and deploy email, SMS, and Direct Mail campaigns, ensuring they are accurate and consistent with the Custom Ink brand. You will be responsible for setting up campaigns, managing assets, and scheduling sends using our CRM platform.
• Customer Data Management: Maintain and manage CRM segments and customer profile data to ensure accurate audience targeting and personalized messaging.
• Reporting and Analysis: Support campaign measurement by pulling reports, gathering and analyzing performance data, and identifying key trends. Your work will contribute to our ongoing efforts to optimize the customer journey.
• Cross-Functional Collaboration: Work with internal teams like Site and Sales to help draft creative briefs and provide customer insights, ensuring our marketing initiatives are customer-centric.
• Testing Agenda: Accurate setup and reporting of A/B and multi-variate test results that inform creative and segmentation strategy.

CRM Marketing Coordinator

Human Resources

• Keep our HR systems data and processes clean, accurate, and ready for data changes, audit-ready, and ad hoc requests
• Build reports and dashboards that help us tell real stories about our people, including headcount, performance, bench strength, and more
• Support HR Business Partners in tracking initiatives, managing administrative workflows such as case documentation, intake tracking, and scheduling, and ensuring follow-through with stakeholders
• Partner with Business Systems and HRIS partners to optimize our HR tech stack, including system enhancements, user access management, and testing new features
• Support talent acquisition and enhance candidate experience by improving top-of-funnel workflow efficiency—leveraging tools such as AI-powered resume ranking, streamlined scheduling, and consistent follow-through across hiring stages
• Build and manage project tracking systems using Monday.com, supporting visibility and alignment on HR initiatives and compliance deliverables
• Serve as a systems resource for HR partners, resolving technical issues, managing permissions, and assisting and educating Inkers on WD processes as needed
• Support compliance initiatives through the preparation of audit documentation and the maintenance of standardized processes and records
• Create, refine, and document how we work, so we can scale what’s working and fix what’s not
• Translate complex or technical HR language into clear, plain-language content that’s actionable, concise, and easy for broad audiences to understand

HR Operations Specialist

Operations

• Managing day-to-day order operations, including placing, monitoring production, and tracking print orders with suppliers
• Monitoring and managing the Order Management queue to maintain smooth workflow
• Communicating with vendors and internal teams to address any questions or delays that arise mid-order
• Solving post-order issues in a quick, cost effective, and customer-centric manner
• Staying informed of industry best practices

Operations Associate

Product Marketing

• Partner with Enablement and Marketing to develop and distribute field-ready sales assets, promotional kits, and toolkits that support customer appointments, events, and go-to-market campaign launches
• Lead the planning and execution of large-scale field events focused on lead generation: Manage logistics, event kit shipping, vendor coordination, swag procurement, and on-site materials
• Forecast event ROI, facilitate Salesforce lead capture, and own post-event reporting
• Maintain an organized inventory of all field event kits and manage national distribution to Field Sales teams
• Keep a centralized calendar and performance log of all events attended, with documented ROI to report out across the org
• Own swag procurement for the Field Revenue team, including sourcing, ordering, and inventory management of branded merchandise for events and team use
• Own physical location operations across co-working and storefront spaces: Manage lease renewals, vendor relationships, maintenance requests, and merchandise assortments
• Coordinate new location buildouts and cross-functional launch planning
• Maintain accurate and up-to-date Google My Business listings and public-facing profiles, including business hours, photos, and customer comments
• Own upkeep of relevant social media channels associated with Field Sales physical locations
• Coordinate new location buildouts and cross-functional launch planning, as well as decommissioning of existing spaces, including lease closures, vendor offboarding, and merchandise removal
• Build and maintain reporting dashboards to track usage of sales assets, field event performance, and overall GTM program adoption and impact

Senior Revenue Go-to-Market Specialist

• Manage a diverse book of business across industries, driving customer engagement and health
• Onboard new customers and lead training to ensure adoption and success with the platform
• Facilitate regular check-ins, business reviews, and renewal conversations with customers
• Collaborate with internal partners (e.g., Operations, Customer Merchandise Managers, Sales, and Marketing) to deliver outstanding customer experiences
• Identify growth opportunities, including upsell and cross-sell opportunities, and align value with customer goals
• Monitor customer metrics such as NPS, product usage, and engagement to identify account opportunities
• Champion the voice of the customer internally and suggest process improvements that enhance the customer experience