Cushman & Wakefield

Performance Analyst

Cushman & Wakefield

full-time

Posted on:

Origin:  • 🇺🇸 United States • North Carolina

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Job Level

Mid-LevelSenior

Tech Stack

PythonSeleniumTableau

About the role

  • The Business Intelligence team (BI) is responsible for delivery of all data analytics and governance in support of both GOS service lines and GOS clients.
  • The Performance Analyst’s responsibilities include Dashboard design and development, custom analytics and Triana product support.
  • Some of the tasks include: POC dashboard development, reporting support, opportunity assessments, tabular model support, workplace trend analysis and benchmarking analysis.
  • Work effectively across all account service lines in coordination with account director, Operations Manager, and BIAS team to identify client reporting requirements and determine best-fit solutions to resolve reporting needs
  • Support process improvement initiatives through process documentation, reporting set up, data capture and tracking.
  • Assist the service line data owners with data governance activities.
  • Provide guidance and training to the account team employees on dashboarding platform, Triana and other analytical tools used on account when applicable.
  • Support user acceptance testing of feature enhancements in both new releases and net new dashboards.
  • Defining the data requirements from the account and client teams for custom reporting and identify any variations from the standards
  • Document and maintain all dashboard enhancements and variations from the Triana standard. including client specific business glossary, data dictionary and lineage adjustments from the standard Triana platform data model
  • Proactively monitor data quality and alignment with data and tabular model.
  • Support data assessment exercise with account team and client while onboarding onto Triana or in preparation for custom reporting solution
  • Assist and ad hoc reporting and analysis
  • Support the automation and standardization of data and reporting requirements.
  • Ensure data available for account level KPI tracking and monitoring.
  • Provide variance reporting on account level KPIs and assist performance manager in finding root cause of variations
  • Provide both verbal and written updates to management on the progress of work.
  • Liaise with service line leadership to extract data from point applications for uploading into Triana.
  • Promote effective and consistent communication – both within your team and cross-departmental.
  • Monitor KPI performance and report results regularly to the Senior Leadership Team.
  • Review data to be utilized for QBR documents and manage internal associated drafting and review meetings as needed.

Requirements

  • Bachelor's degree in Business, Economics, Real Estate or Technology
  • Experience in Power BI, Qlik, or Tableau
  • Experience in Alteryx, Selenium, Python a plus
  • Excellent communication in English
  • Great attention to detail, diligent and focused
  • Committed, able to work to deadlines, prioritise and juggle between tasks
  • Business writing and reporting skills
  • Thoughtful, collaborative, and proactive ready to engage with stakeholders across the globe
  • Experience in Agile Development
  • High attention to detail and extremely organized
  • In depth experience working as an Analyst in a professional working environment
  • Able to communicate effectively at all levels, including the ability to negotiate and resolve conflict
  • Experience in documenting business processes in the form of process maps and step-by-step user manuals
  • Data analysis, definition of workarounds etc.
  • Experience in supporting system testing with entry and exist criteria
  • Commitment to quality and a thorough approach to work
  • Workshop facilitation skills for requirements gathering analysis
  • Ability to build & maintain effective working relationships with internal and external personnel
  • Demonstrate flexibility and ability to deliver
  • Ability to produce high quality documentation (reports, specifications, requirements, etc.)
  • Good team player, also able to work independently
  • Curiosity and drive to solve problems