Lead, mentor and develop a high performing team of 3-5 market researchers based out of our shared service center in India
Establish clear goals, workflows and quality standards across regions and time zones
Drive a culture of collaboration, curiosity and continuous improvement
Manage capacity planning and resource allocation across projects
Build and own the market research roadmap aligned with business priorities
Define subsets of the total addressable market where C&W Services has a high likelihood of winning
Work with the Operations to identify opportunities for expansion within our existing base of clients
Support Marketing with audience definition and list operations for outbound marketing campaigns that deliver against revenue-driving goals
Work with the Marketing team to analyze and report on campaign results and user behavior to identify opportunities to improve targeting and engagement
Clearly communicate insights and recommendations to the Growth team backed by data
Translate complex data into clear, actionable insights for senior leaders
Partner with the Technology team on predictive analytics, segmentation and modeling
Collaborate with the Solutions team to align target markets with a solutions-view on feasibility with a goal of helping the team identify opportunities for new or enhanced solutions and services
Contribute to ideation process with strategic insights, supporting the development of CRM tactics and revenue driving opportunities
Standardize research processes, data management practices, and documentation
Implement best practices for research methodology, project management, and quality control

Requirements

4+ years of demonstrated success overseeing a team in a market research / analytics role
Proven experience leading global or offshore research teams
Strong expertise in primary and secondary research methods
Analytically minded strategic thinker who can proactively identify opportunities for growth
Commitment to interpersonal effectiveness
Ability to champion ideas and execute in an expedited time frame and to establish trust and maintain a collaborative spirit working cross-functionally in the organization
Champion diversity and creates an environment of inclusion
Possesses a growth mindset and works with positive intent
Promotes continuous improvement, embraces change and is a change agent
Knowledge of Python and SQL; HTML and CSS preferred
Proficiency with research tools and platform (e.g. Qualtrics, SPSS, Tableau, or similar)
Experience in B2B, enterprise or real estate markets
Master’s degree in business, marketing, statistics or a related field preferred

Benefits

health, vision, and dental insurance
flexible spending accounts
health savings accounts
retirement savings plans
life and disability insurance programs
paid and unpaid time away from work

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

market researchanalyticsprimary research methodssecondary research methodsPythonSQLHTMLCSSdata managementpredictive analytics

Soft Skills

leadershipinterpersonal effectivenessstrategic thinkingcollaborationtrust buildingchange managementgrowth mindsetcontinuous improvementcommunicationinclusion

Certifications

Master’s degree in businessMaster’s degree in marketingMaster’s degree in statisticsrelated field certification