Provide overall operational leadership for South Florida, ensuring consistent, high-quality execution and service delivery across all four offices.
Serve as a strategic business partner to market leadership on operational priorities, organizational planning, service delivery, and office performance.
Act as the primary escalation point for internal and external operational issues; drive timely resolution while strengthening root-cause prevention.
Drive operational excellence initiatives, standardize best practices, and improve workflows across functions and locations.
Lead, mentor, and develop a large, multi-site administrative/operations organization; set clear expectations and build strong accountability and performance routines.
Foster a positive, inclusive, and high-engagement culture across offices; strengthen morale, collaboration, and cross-functional connectivity.
Partner with HR on recruiting, onboarding, performance management, succession planning, and talent development for operations and support teams.
Design/coordinate training and adoption programs for operational policies, procedures, tools, and service standards.
Manage and influence financial operations including budgeting, forecasting, expense management, and financial modeling; identify trends and opportunities to improve performance and manage risk.
Oversee AR/AP processing, vendor spend, purchasing controls, and expense tracking; ensure appropriate approvals and policy adherence.
Support deal documentation, transaction expense reconciliation, and commission accounting workflows in partnership with Finance and business stakeholders.
Oversee facilities and office services across all locations to ensure a consistent, professional workplace experience.
Manage vendor relationships, contracts, service levels, and issue resolution; drive continuous improvement and cost effectiveness.
Communicate with clarity and executive presence; translate priorities into action across diverse stakeholder groups.

Requirements

Bachelor’s degree in Business Administration, Finance, Real Estate, or a related field preferred.
7+ years of progressive leadership experience in commercial real estate operations, business operations, logistics operations, or comparable multi-site operational leadership roles.
4+ years of people management experience leading 25+ direct reports (required).
Demonstrated success leading multi-location operations and driving consistency, service delivery, and adoption of standards across distributed teams.
Strong financial acumen; ability to analyze and interpret P&L statements and financial data; comfort with budgeting, forecasting, and business planning.
High proficiency with Microsoft Office 365 (especially Excel), and experience leveraging CRM/analytics tools (e.g., Salesforce, Power BI) to drive operational insight and accountability.
Project/process improvement experience; proven ability to simplify, scale, and operationalize workflows.
PMP certification a plus.

Benefits

health, vision, and dental insurance
flexible spending accounts
health savings accounts
retirement savings plans
life and disability insurance programs
paid and unpaid time away from work

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

financial analysisbudgetingforecastingP&L analysisproject managementprocess improvementoperational excellenceworkflow standardizationvendor managementservice delivery

Soft Skills

leadershipmentoringcommunicationcollaborationaccountabilityorganizational planningproblem-solvingcultural engagementperformance managementstrategic partnership

Certifications

PMP certification