Senior Digital Experience Product Manager
Cushman & Wakefield
full-time
Posted on:
Location Type: Hybrid
Location: Boston • Massachusetts • United States
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Salary
💰 $127,500 - $150,000 per year
Job Level
About the role
- Define and own the digital experience product vision for CWS applications supporting maintenance and janitorial services.
- Develop and maintain a clear product roadmap aligned with CWS business strategy and operational priorities.
- Identify opportunities to standardize and modernize applications to support scalable service delivery across U.S. accounts.
- Collaborate closely with the C&W Services Data team to optimize data collection, management, and the delivery of actionable insights that support business objectives.
- Oversee the end-to-end applications ecosystem supporting: Work management and preventive maintenance, Janitorial inspections and quality assurance, Workforce enablement and labor visibility, Operational performance reporting and client dashboards.
- Ensure strong integration and alignment across enterprise platforms, operational systems, and third-party technologies.
- Rationalize overlapping tools and drive convergence toward a cohesive, efficient ecosystem.
- Establish consistent digital standards and workflows aligned to CWS’s self-perform operating model.
- Develop scalable implementation frameworks to support new client onboarding and account expansion.
- Partner with operations leaders to ensure tools are practical, user-friendly, and aligned with frontline execution.
- Translate digital capabilities into clear value propositions for client engagements.
- Support pursuit teams by acting as a Product Subject Matter Expert (SME) during RFPs and client presentations.
- Ensure digital solutions are structured in a way that supports repeatable deployment and consistent client experience.
- Lead cross-functional collaboration across Engineering, Design, Data & Analytics, Operations, and Change Management.
- Manage product backlogs, prioritization, release planning, and adoption tracking.
- Monitor product performance and user feedback to drive continuous improvement.
Requirements
- Bachelor’s degree preferred.
- 5+ years of experience in Product Management, Digital Platforms, or Enterprise Applications.
- Demonstrated experience managing complex application ecosystems.
- Experience driving product standardization and scalable deployment models.
- Strong understanding of operationally intensive service businesses preferred (Facilities Management, IFM, Maintenance Services, or similar).
- Proven ability to influence cross-functional stakeholders without formal authority.
Benefits
- Health insurance
- Vision insurance
- Dental insurance
- Flexible spending accounts
- Health savings accounts
- Retirement savings plans
- Life insurance
- Disability insurance programs
- Paid time away from work
- Competitive pay
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
product managementdigital platformsenterprise applicationsapplication ecosystemsproduct standardizationscalable deployment modelsdata collectiondata managementperformance reportingclient dashboards
Soft Skills
cross-functional collaborationinfluencing stakeholderscommunicationleadershipuser experience focusstrategic thinkingproblem-solvingadaptabilityclient engagementcontinuous improvement