Cushman & Wakefield

Senior Account Director

Cushman & Wakefield

full-time

Posted on:

Location Type: Hybrid

Location: Boston • Massachusetts • Texas • United States

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Salary

💰 $195,500 - $230,000 per year

Job Level

Senior

About the role

  • Manage the client relationship while providing exceptional client service and delivering on all aspects of the contract
  • Set the strategy for the account, establish goals and lead/manage a team of functional Directors and/or Sr. Managers
  • Direct the day-to-day client relationship of one or more client accounts in multiple geographic regions within Global Occupier Services
  • Implement the overall vision, strategy and measurement metrics to the applicable service lines
  • Develop and maintain strong client relationships
  • Implement and manage account governance process
  • Provide disciplined contract management to meet superior delivery of all contract deliverables
  • Identify existing and new opportunities for enhancing service solutions and capabilities
  • Actively manage and develop account talent in partnership with HR, including promotion of diversity, equity & inclusion
  • Support collaboration and performance of all partners including Finance, HR, Sourcing, Legal, Operations
  • Develop and maintain account P&L management, profitability and overall financial performance
  • Contribute to the overall service and financial performance of C&W through effective cross-selling and relationship/contract expansion
  • Ensure quantitative and qualitative analytics and evidenced-based decision making

Requirements

  • Bachelor’s degree required
  • Master’s degree or MBA preferred
  • Minimum of 10 years at management level or other similar capacity
  • Experience in directly leading and managing teams, and managing people-managers
  • Client, P&L, and contract management experience
  • Experience in the management of an integrated services account, including Integrated Facility Management, Project & Development Services, Transaction Management, Portfolio Administration, and Strategic Consulting.
  • In-depth understanding of the business impact of technical contributions
  • Ability to develop positive working relationships with agencies, local government officials, and business community members
  • Possess technical domain knowledge (one or more in IFM, PDS, TM, PA, SCON)
  • Skilled in financial analysis and knowledge of financial concepts
  • Ability to comprehend, analyze and interpret complex business documents
  • Strong proficiency with MS Office Suite (MS Word, Excel and PowerPoint)
Benefits
  • health, vision, and dental insurance
  • flexible spending accounts
  • health savings accounts
  • retirement savings plans
  • life and disability insurance programs
  • paid and unpaid time away from work
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
P&L managementcontract managementfinancial analysisIntegrated Facility ManagementProject & Development ServicesTransaction ManagementPortfolio AdministrationStrategic Consultingquantitative analyticsqualitative analytics
Soft Skills
client relationship managementteam leadershipcollaborationdiversity, equity & inclusioncommunicationstrategic thinkinggoal settingdecision makingproblem solvinginterpersonal skills
Certifications
Bachelor's degreeMaster's degreeMBA