Cushman & Wakefield

Administrator, Performance Manager

Cushman & Wakefield

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $102,000 - $120,000 per year

About the role

  • Performance Management Roles and Responsibilities: Performance Monitoring & Analysis: Support KPI development to align tracking of global real estate and facilities outcomes to enterprise goals
  • track Process Improvement: Identify inefficiencies and implement optimization strategies within the performance management function
  • Data Collection & Reporting: Gather, analyze, and present real estate and facilities performance data to stakeholders
  • Promote and enable the import and export of best practices to and from CW and link the account to emerging practices in the model, the industry, and the BI/data fields.
  • Devise and promote creative data visualization.
  • Performance Reviews: Conduct regular assessments and provide constructive feedback on improvements to the performance function.
  • Effectively track and monitor timelines, work-back schedules, and requirements for specialty global projects.
  • Responsible for overall integrity of the Corrigo system, supporting the client team, overseeing proper system use, and configuration to meet internal and client objectives.
  • Ongoing Database management.
  • Track time spent supporting accounts and manage data management requests submitted from clients in a Corrigo instance.
  • Manage the Corrigo systems and associated data platform, as it specifically relates to performance management/reporting and maximizing Corrigo capability.
  • Serve as subject matter expert to the client team for all CMMS systems related questions, support issues, and requirements.
  • Explore options to satisfy new business needs within the capabilities of existing systems; configure, document and deploy solutions.
  • Support the account team users with general questions and other systems support requests.
  • Maintain thorough knowledge of user base and critical user needs.
  • Maintain and demonstrate thorough self and team understanding of Corrigo product features and functionality by participating in training and knowledge shares and by utilizing documented resources.
  • Manage and identify change requests and analyze impact of changes to the client.
  • Leverage past learning and category/business knowledge in support of client business decision making.
  • Develop and maintain accuracy of data

Requirements

  • College graduate (BS/BA) preferred, but not required, preferably in information systems, computer science, or business administration
  • Customer service focus
  • Experience in real estate Industry and facility management operations a plus
  • Exceptional analytical and problem-solving skills
  • Strong proficiency in MS Excel, specifically using formulas for data analysis
  • Experience in managing simultaneous complex tasks from inception to successful completion
  • Strong technical skills with the ability to learn new applications quickly
  • Excellent attention to detail
  • Self-motivated, able to set priorities, and work autonomously
  • Data analysis/implementation
  • Ability to communicate and implement complex ideas
  • Ability to work in a Team environment
Benefits
  • health, vision, and dental insurance
  • flexible spending accounts
  • health savings accounts
  • retirement savings plans
  • life and disability insurance programs
  • paid and unpaid time away from work
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
KPI developmentdata analysisdata visualizationdatabase managementperformance managementCorrigo system managementMS Excelprocess improvementoptimization strategiesreporting
Soft Skills
analytical skillsproblem-solving skillsattention to detailself-motivatedcommunication skillsteamworkcustomer service focusorganizational skillsability to set prioritiesability to work autonomously