Cursor

Operations

• Own day-to-day operations for core support systems, including ticketing workflows, routing, queues, labels, taxonomy, escalations, and related tooling.
• Triage urgent operational issues as they arise, especially when system behavior, workforce distribution, queue health, or SLA risk looks off.
• Manage intake, prioritization, and follow-through for systems requests from support managers, TSEs, operations leads, engineering, product, and other internal teams.
• Help maintain the team’s roadmap by distinguishing one-off fixes from broader system improvements, surfacing recurring pain points, and pushing back on low-leverage work.
• Drive smaller technical and operational programs end-to-end, being responsible for discovery, scoping and execution, rollout, documentation and success metrics.
• Partner with engineering, data, IT, and support leaders to debug issues, validate changes, improve monitoring, and prevent repeat failures.
• Use Cursor and AI-native workflows to reduce manual toil, investigate issues, summarize signals, draft documentation, test changes, and improve how the team operates.

Support Operations Lead

Sales

• Design, build, and administer variable compensation plans across GTM, globally
• Implement metrics for the plans that are specific, measurable, and align with company priorities
• Own day-to-day commissions administration and calculations, ensuring payments are accurate and timely
• Collaborate with Finance on payout reporting, commission accruals, and ad hoc analysis
• Lead stakeholder conversations with sales leaders to understand team goals and design plans that drive the right behaviors
• Build process documentation, enablement materials, and FAQ resources
• Partner with RevOps on role strategy, territory formation, and quota rollout so that each rep's book and quota are correctly reflected in their plan
• Drive Q3 planning: gather Q2 leader feedback, identify what needs to change, and rebuild plans before the quarter launches

Support Operations Lead

Sales Compensation Manager