Claims Specialist
Curri
full-time
Posted on:
Location Type: Remote
Location: California • United States
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About the role
- Receive, review, and investigate all incidents reported to the department including cargo damage or loss, third party property damage or loss, driver vehicle damage, paint spills, or driver injury.
- Gather necessary statements, documentation, and evidence from customers, drivers, and third parties to determine next steps and the appropriate outcome for all parties involved.
- Evaluate coverage, determine liability, and recommend appropriate claim resolutions.
- Communicate clearly and professionally with customers and internal stakeholders regarding claim status and outcomes.
- Control claim costs by verifying documentation, identifying opportunities to recover claim expenses, and submitting claims to insurance carriers whenever possible.
- Maintain up-to-date and organized claim files in accordance with established processes to ensure accurate reporting.
- Assist department with enrollment and maintenance of Curri’s Loss Waiver Program designed to offset claim related losses.
- Support department projects and initiatives as needed.
Requirements
- Strong organizational skills with the ability to manage multiple claims simultaneously while meeting deadlines
- High attention to detail and sound judgment when reviewing facts, documentation, and claim details
- Excellent customer service skills, including the ability to professionally de-escalate hostile or high-stress situations with customers and drivers
- Comfort communicating frequently with customers during sensitive or complex claim scenarios
- Ability to work cross-functionally and understand how claims impact broader transportation and operations teams
- Working knowledge of the transportation industry, including cargo handling and logistics processes (strongly preferred)
Benefits
- Health insurance
- 401(k) matching
- Paid time off
- Flexible work arrangements
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
organizational skillsattention to detailsound judgmentcustomer service skillsde-escalation skillscommunication skillscross-functional collaboration