Curology

Customer Success Specialist – Temp-to-hire

Curology

full-time

Posted on:

Location Type: Hybrid

Location: San Diego • California • Pennsylvania • United States

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Salary

💰 $20 per hour

About the role

  • Deliver empathetic, personalized, detail-oriented solutions to our patients via Customer Success channels of communication (incl. Email, SMS, Live Chat, Phone & Social)
  • Practice active listening, patience, and empathy when addressing patient needs
  • Use problem-solving and analytical skills to follow proper steps, complete tasks, and communicate correct information to patients
  • Troubleshoot and creatively resolve patient issues with the utmost care and respect
  • Maintain knowledge of Curology product offerings and Customer Success best practices
  • Collaborate with team members to provide the optimal patient experience
  • Share patient feedback and insights to team members and leaders in order to continuously improve and evolve the patient experience
  • Meet productivity, customer satisfaction and quality standards as outlined by leadership
  • Build effective cross-functional partnerships required to support a seamless patient experience
  • Exude a positive mindset to promote a happy team culture and an outstanding patient experience

Requirements

  • Ability to work in an office work environment, sitting at a desk
  • Evening and weekend hours required
  • Excellent interpersonal communication and comprehension skills
  • Required to protect patient confidentiality and other records
  • Ability to quickly learn new software programs and systems
  • Outstanding problem-solving abilities
  • Self-disciplined and motivated to achieve goals
  • Maintains an upbeat and enthusiastic attitude, even under pressure
  • Demonstrates commitment to fostering a highly supportive and collaborative workplace culture
  • Previous experience handling a high volume of customer support tickets via email or other written communication preferred
  • 2+ years of experience in a customer service focused environment preferred
Benefits
  • 💰 Competitive compensation
  • 💜 Employee donation matching program
  • 🫱🏻‍🫲🏽 Culture Committee and employee resource groups for virtual and in-person connectivity
  • ✨ Complimentary VIP Subscription to Curology or Agency, plus online retail discount
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
active listeningempathyproblem-solvinganalytical skillscommunication skillsself-disciplinemotivationcollaborationpositive mindsetcustomer satisfaction