Curology

Customer Success Manager

• Deliver empathetic, personalized, detail-oriented solutions to our patients via Customer Success channels of communication (incl. Email, SMS, Live Chat, Phone & Social)
• Practice active listening, patience, and empathy when addressing patient needs
• Use problem-solving and analytical skills to follow proper steps, complete tasks, and communicate correct information to patients
• Troubleshoot and creatively resolve patient issues with the utmost care and respect
• Maintain knowledge of Curology product offerings and Customer Success best practices
• Collaborate with team members to provide the optimal patient experience
• Share patient feedback and insights to team members and leaders in order to continuously improve and evolve the patient experience
• Meet productivity, customer satisfaction and quality standards as outlined by leadership
• Build effective cross-functional partnerships required to support a seamless patient experience
• Exude a positive mindset to promote a happy team culture and an outstanding patient experience

Customer Success Specialist – Temp-to-hire

Data Analyst

• Own reporting and analysis for shipments, units, and gross revenue, ensuring alignment between financial systems (e.g., NetSuite) and the data warehouse (Snowflake).
• Build and maintain Tableau dashboards that support Finance, Revenue Operations, and leadership decision-making.
• Analyze and explain key performance metrics—including Conversion, Average Order Value (AOV), Retention, and Lifetime Value (LTV)—through a financial and unit-economics lens.
• Support enhancements to gross contribution and revenue models, validating logic and partnering with analytics engineering on model improvements.
• Partner on the in-house transition of repurchase and retention curves, supporting analysis, testing, and stakeholder alignment.
• Analyze Shopify financial data, including one-time vs. subscription purchases, break-of-box logic, and order- and line-item-level revenue dynamics.
• Use SQL and Python to perform exploratory, ad-hoc, and deep-dive analyses that surface insights and opportunities.
• Act as an analytics partner to Finance and RevOps while collaborating with other analysts across Data & Analytics to ensure metric consistency.
• Document metrics, definitions, and dashboard logic to support clarity, trust, and scalability.

Data Analyst, Finance & Revenue Operations

Content Marketing Manager

• Constantly track social platforms to identify emerging trends, viral moments, and conversation shifts relevant to Curology’s POV.
• Proactively pitch timely, platform-native ideas that feel distinctive, brand-aligned, and differentiated from competitors.
• Develop repeatable, episodic content formats and ownable social franchises that drive recurring engagement.
• Quickly produce lo-fi, authentic, and native content (videos, photos, memes, carousels, stories, simple graphics) to support product launches, campaigns, and cultural moments.
• Confidently film, edit, and design content using mobile-first tools without heavy production support while maintaining strong platform alignment.
• Write and post real-time comments and replies that feel clever, human, and culturally fluent.
• Engage with influencers, creators, and trending posts to expand reach and deepen conversations.
• Build brand love through authentic, credible, and on-brand interactions.
• Work closely with our community management vendor to develop, execute, and refine community engagement strategies that support business objectives.
• Support social listening initiatives in partnership with the Customer Success team to surface insights, trends, and customer feedback.
• Support social pushes during product launches and high-volume campaign periods.
• Assist with asset trafficking, scheduling, cross-functional coordination, and UGC asset alignment to ensure timely execution.
• Monitor performance across platforms and share clear, actionable insights.
• Identify patterns in what resonates and apply learnings to future creative direction and best practices.
• Stay current on platform updates, emerging formats, and creative tools.
• Explore, leverage, and establish proficiency in AI tools to streamline content creation, increase efficiency, and improve performance.
• Partner closely with social, influencer, and creative teams to ensure content is strategically aligned, visually strong, and on-brand.
• Contribute to a cohesive and distinctive Curology social identity.

Customer Success Specialist – Temp-to-hire

Data Analyst, Finance & Revenue Operations

Social Content Creator