CuringBusy

Customer Success Manager

• Handle multiple global client accounts simultaneously, ensuring smooth coordination and timely delivery of services.
• Address client concerns promptly and effectively, ensuring issues are resolved to maintain client trust.
• Identify opportunities to expand client engagement and revenue through strategic recommendations.
• Maintain and improve client reviews on platforms like Fiverr and other freelancing sites.
• Build long-term relationships with clients, ensuring satisfaction and loyalty.
• Work with clients across different geographies and time zones.
• Understand client needs and articulate them clearly to internal teams.
• Collaborate with cross-functional teams to deliver seamless client experiences.
• Use data-driven approaches to identify trends, improve processes, and enhance client success.
• Take full responsibility for client outcomes and internal coordination.

Client Success Representative – Post Sales

Project Manager

• Provide leadership and guidance to team members, fostering a collaborative and productive work environment.
• Serve as clients' primary point of contact, building and maintaining strong relationships.
• Oversee administrative tasks related to project management, including scheduling meetings, preparing reports, managing documentation, and ensuring the timely completion of deliverables.
• Utilize project management tools and methodologies to plan, execute, and monitor project activities.
• Identify potential risks and issues impacting project delivery, and develop mitigation strategies to address them proactively.

Executive Virtual Assistant – Project Manager

Operations

• Conduct market, competitor, and internal performance analyses to support strategic decision-making
• Build business cases, frameworks, MIS reports, dashboards, and financial models to track KPIs and business health
• Analyze growth, customer, and operational data to identify trends, risks, and improvement levers
• Support GTM, expansion, pricing, cost optimization, automation, and process improvement initiatives
• Recommend actionable insights backed by rigorous research and structured thinking
• Coordinate communication with internal teams, leadership, partners, vendors, and external stakeholders
• Identify process gaps, inefficiencies, and risks, and lead process improvement and workflow optimization
• Improve workflows, SOPs, and operational discipline across the Founder’s scope
• Elevate customer and client experience by identifying friction points and proposing improvements
• Maintain confidentiality, professionalism, and discretion across sensitive matters
• Support management of the Founder’s professional social media presence, as required.

Client Success Representative – Post Sales

Executive Virtual Assistant – Project Manager

Operations Executive