Curbee

Customer Success Manager

• Ensure the seamless onboarding, integration and ongoing success of dealership partners deploying the Curbee M.A.R.S. platform
• Serve as both a product expert and a coach, working closely with dealers to drive business outcomes, enhance mobile service adoption, and create lasting partnerships
• Influence process and change management for dealers
• Shape future of the auto industry by changing how cars are serviced and maintained
• Dive into customer needs and work across teams to drive retention and growth among dealership partners
• Mentor teammates, champion best practices, and inspire innovation
• Build on portfolio of dealers, improve speed of playbooks to kick-off new dealers and ramp their volume
• Provide ongoing training, support and product knowledge to dealers
• Regularly analyze dealer performance metrics and provide actionable insights to improve sales, scheduling, customer satisfaction, and profitability
• Travel (~60%) to meet customers, gain firsthand insights into their challenges to help build solutions that truly address their needs

Dealer Success Manager