Director, HR Operations
Curana Health
full-time
Posted on:
Location Type: Remote
Location: United States
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Job Level
About the role
- Own and scale HR service delivery
- Design and run Curana’s HR Help Desk, including SLAs, routing, tiered support, and a searchable knowledge base.
- Build and publish dashboards that show volume, turnaround time, root causes, and trends—and use them to drive continuous improvement.
- Lead Workday operations and people systems execution
- Establish data governance, testing practices, and release/cutover processes that keep the system stable and trustworthy.
- Create operational excellence through standardization
- Build and govern HR SOPs, documentation, and SharePoint architecture with clear version control and audit cycles.
- Ensure Curana is always “audit ready” through strong documentation and process discipline.
- Oversee benefits, LOA, and ADA operations
- Provide daily oversight of Benefits and LOA teams, resolve escalations, and ensure regulatory compliance.
- Drive M&A HR operations
- Guide fleet operations governance
- Build and develop a high-performing team
Requirements
- 8+ years of HR operations and/or systems leadership experience.
- Hands-on Workday experience required.
- Proven strength in process design, project management, and continuous improvement.
- Experience building or scaling HR shared services or service delivery models.
Benefits
- Professional development opportunities
- Remote work options
- Flexible working hours
- Health insurance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
HR service deliveryWorkday operationsdata governanceprocess designproject managementcontinuous improvementHR shared servicesservice delivery modelsdocumentationauditing
Soft Skills
leadershipteam developmentproblem resolutioncommunicationorganizational skillsprocess disciplineoversightgovernance