Customer Order Management Manager
Cummins Inc.
full-time
Posted on:
Location Type: Hybrid
Location: Pune • 🇮🇳 India
Visit company websiteJob Level
SeniorLead
About the role
- Lead Customer Order Management teams and build a collaborative, participative environment that maximizes team performance.
- Ensure teams consistently demonstrate customer support excellence (empathy, compassion, support) in all interactions.
- Contribute to local supply chain strategy, vision, and goals, ensuring employee work-plans are aligned.
- Manage communication and interactions between global Customer Order Management stakeholders and site operations on all order processing and customer matters.
- Develop and execute strategies between Materials and Customer Order Management functions to improve throughput and achieve financial targets.
- Set clear, strategic direction for cross-functional initiatives to enhance the overall order life cycle and customer experience.
- Build a customer-focused culture, directly resolving escalations and maintaining proactive relationships with global customers.
- Develop and implement communication plans to improve daily operational efficiency.
- Lead team participation in global system implementations and transformation projects, acting as an expert consultant.
- Define and monitor departmental metrics to drive process improvements, set work priorities, and achieve performance targets.
- Manage departmental budgets and Annual Operating Plan (AOP).
Requirements
- Bachelor’s degree (or equivalent) required. Advanced education preferred.
- Demonstrated experience in leading medium to large teams with multi-layer hierarchy in a matrix, global organization.
- Cross-functional exposure to Planning, Logistics, Sales, Continuous Improvement.
- Deep understanding of Aftermarket business in a global setup with complex interdependencies.
- Proven ability to lead teams through change management and transformation projects.
- Strong customer-facing skills, with demonstrated ability to resolve escalations and manage global stakeholders.
- Ability to work in a night shift (5 PM – 2 AM IST) with flexibility to adjust to global time zones.
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer order managementsupply chain strategyprocess improvementsbudget managementannual operating planchange managementtransformation projectscross-functional initiativesmetrics monitoringoperational efficiency
Soft skills
leadershipteam performancecustomer support excellencecommunicationcollaborationproblem-solvingrelationship managementempathycompassionflexibility
Certifications
Bachelor's degreeadvanced education