Senior Manager, Consulting Services – SASE
Palo Alto Networks
PMPTableau
Materials Planning Manager
Cummins Inc.
full-time
Posted on:
Location: Alabama • 🇺🇸 United States
Visit company websiteSalary
💰 $130,416 - $164,400 per year
Job Level
Mid-LevelSenior
About the role
- Serve as the expert technical liaison between OEMs in developing technical specifications, implementing new design configurations, and delivering high performance, low-cost equipment and system solutions integrated with customers’ products.
- Obtain input and negotiate with Subject Matter Experts and Value Package Introduction (VPI) teams and deliver product data and installation requirements to Application Engineers and OEMs.
- Make decisions in product selection, design and integration that impact OEM machine performance, optimization and quality.
- Create, manage, improve and apply processes such as Installation Quality Assurance (IQA), OEM integration and product selection and tools such as Advisor, COLS and Global Customer Engineering (GCE).
- Deliver specialized product technical information, manage product specifications, communicate product change information, and facilitate customer requests.
- Conduct highly complex installation issue resolutions and ensure products are installed correctly through an installation review process.
- Define installation requirements and develop innovative tools with in-depth, cross-system knowledge for successful design and integration.
- Perform product function modeling, simulation and analysis to impact product design decisions.
- Utilize Six Sigma methodologies (DFSS) and DOE to optimize product and systems performance and lead stakeholder-focused initiatives.
- Provide engineering data, documentation and training to customers to support design and integration of equipment.
- Translate Voice of the Customer (VOC) into functional product requirements and serve as stakeholder/market advocate during new product development, design reviews and product change processes.
- Identify systemic root causes of product problems and recommend actions to prevent reoccurrence.
Requirements
- Master’s degree in Mechanical or Electrical Engineering, or related field and 3 years of experience as a Product or Customer Engineer or Specialist, or related position.
- Alternatively, Bachelor’s degree in Mechanical or Electrical Engineering, or related field and 5 years of experience as a Product or Customer Engineer or Specialist, or related position.
- Develop system technical specifications
- Installation Quality Assurance (IQA) experience
- Machine Integration and Optimization experience
- Six Sigma methodologies, Design for Six-Sigma (DFSS) and Design of experiments (DOE)
- Translate Voice of the customer (VOC) into functional requirements
- Technical Customer Management experience
- OEM product selection and equipment design
- Product function modeling, simulation and analysis
- Installation review process to meet requirements
- Willingness to work in Columbus, IN and various unanticipated worksites throughout the U.S.
