Provides comprehensive application functionality, configuration and support expertise for application software solutions.
Analyzes and evaluates application functionality and provides recommendations to increase utilization of standard application functionality to improve business processes and capabilities.
Determines and documents optimum application setup and configuration to meet functional requirements and specifications; configures and verifies application setup and configuration.
Develops expertise in emerging application and solution trends and functionality; provides functional recommendations for assigned applications and systems.
Conducts analysis of potential application solutions, identifies and recommends solutions to address functionality gaps in the application.
Develops and maintains strong relationships with relevant vendors; works with vendors to improve application functionality and resolve functionality issues.
Partners with process owners, business analysts, systems analysts and architects to gather, document and review functional, architecture and technical requirements and define application functional designs.
Serves as subject matter expert and point of contact on content, processes, procedures and functionality associated with assigned applications for projects and application support.
Creates and manages functional specifications for projects from which programs and configurations will be applied to create the program, application, or complete solution.
Lead production support and business operations support; provide SAP solution demonstrations and end user support; support legacy to SAP migration activities.
Requirements
Relevant work experience of 5-7 years required.
SAP Service and Warranty Functional Analyst "super-user" level understanding of supply chain processes in Procurement, Service and Warranty, Manufacturing Operations, Logistics, Inventory and EWM.
Min. of 5-7 years with SAP SWM configuration expertise of various modules in S/4 HANA.
Understand the data requirements for legacy to SAP migration.
Extract required data from source locations and compile and validate for final evaluation.
Lead production support and business operations support for global support.
Provide SAP solution demonstrations to team, business partners and leadership, including end user support.
Develop insights using descriptive, diagnostic, predictive and prescriptive analytical techniques.
Provide excellent customer service to Cummins DBS Service and Warranty business partners.
Experience with development work on eCommerce front end to SAP CS module is desirable.
Cross Functional experience with FICO, PP, QM, PM, MM.
Should be able to work in multiple shifts in a follow the sun model.
SAP Certification is mandatory.
College, university, or equivalent degree in Computer Science, Information Technology, Business, or related subject, or relevant equivalent experience required.