Customer Support Analyst
Cultura Technologies
full-time
Posted on:
Location Type: Remote
Location: Netherlands
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About the role
- Provide responsive and knowledgeable support to users of the Agiblocks platform
- Investigate and resolve functional and technical issues
- Manage and track support tickets
- Collaborate with consultants to configure customer environments
- Assist in delivering training sessions and creating user documentation
- Contribute to continuous improvement by identifying recurring issues and suggesting enhancements
Requirements
- Proficient using Agiblocks Trade and Risk Management software
- Ability to investigate and answer customer support requests
- Experience in customer support
- Knowledge in PowerBI and MS Word templates
- Collaboration with consultants for customer onboarding
- Training sessions and user documentation creation
Benefits
- Cultura is proud to be a place where all individuals are treated with dignity and respect
- Work-life balance and given the opportunities to advance in their careers
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Agiblocks Trade and Risk Management softwarePowerBIMS Word templates
Soft Skills
customer supportcollaborationtrainingdocumentation creationproblem-solving