Cultura Technologies

Support Engineer

• Provide intermediate Level 1 & 2 customer support with Solentra’s OneWeigh & binSight software products.
• Ensure customer issues are resolved or escalated within specified target resolutions times
• Track and Document customer communication and case resolution on each case in our CRM system (Salesforce.com) and Project Management software (JIRA)
• Create customer quotes, ensuring timely delivery & accuracy
• Perform product demos, and developing user manuals
• Responsible for deploying, configuring, and installing software solutions at client's physical location
• Collaborate with cross-functional teams including delivery & support managers, product managers and development teams.
• Travel to customer sites in remote locations across the Midwest, annual company meeting in the U.S. and industry conference will be required.
• Travel will be expected up to 15% as necessary.

Customer Support Analyst