Cultura Technologies

Manager

• Lead a small, dynamic team of developers and testers delivering high-quality software.
• Own and drive the sales strategy and closing deals.
• Plan and manage all development operations activities for the hosting infrastructure.
• Collaborate with the CTO/Product Managers to deliver new features and maintain existing systems.
• Troubleshoot and resolve product and infrastructure issues.

Development Manager

Data Scientist

• Oversee the creation of robust, scalable dashboards, reports, and data products that transform data into decisions
• Develop and implement a comprehensive data strategy aligned with business goals
• Establish processes and maintain protocols for data governance and quality
• Champion a collaborative and creative data culture across the organization
• Work with clients to gather requirements and build relationships

Senior Data Scientist

Customer Support

• Provide direct support for Greenstone products, resolving customer issues and complex cases as needed.
• Supervise, coach, and motivate Tier I and Tier II support teams, fostering a collaborative and high-performance environment.
• Lead by example: actively participate in frontline support and complex case resolution, modeling best practices for the team.
• Present team and personal performance metrics to upper management and the business.
• Onboard and train new team members, sharing hands-on expertise to accelerate their development.
• Identify and implement process improvements to enhance customer satisfaction, drawing on personal support experience.
• Manage and report on escalations to development, ensuring timely and effective resolution.
• Maintain and update training documents, incorporating lessons learned from direct support activities.
• Triage case queues to ensure prompt and effective customer service.

Development Manager

Senior Data Scientist

Customer Support Manager