Provide day-to-day support to system users, resolving issues and managing escalations.
Maintain system documentation, configurations, and user permissions.
Develop and deliver system training sessions, guides, and user documentation.
Act as a main point of contact for user queries and feedback.
Ensure data accuracy, completeness, and consistency across all systems.
Manage system access controls and maintain compliance with data protection and audit requirements.
Assist with generating reports and dashboards from CRM and finance systems.
Help ensure data used for reporting is accurate and aligned across teams
Successfully manage relationships with all key stakeholders – internally and externally.
Build good working relationships with internal teams, including Operations, Finance, Sales, Customer Service, IT, and HR

Requirements

Third‑level qualification in Business, IT, Data/Analytics, or a related field (or equivalent practical experience).
Experience supporting business systems (e.g. Salesforce, HubSpot, Sage, Zoho)
Strong business analysis and problem-solving skills.
Additional training or certification in systems administration, data analysis, or CRM/ERP tools is an advantage but not essential.
Excellent communication skills across technical and non-technical audiences.
Attention to detail
Knowledge of inventory management / fleet management / delivery management / operational excellence.
Strong documentation capability (Word, PowerPoint, Excel)
Experience in utilities, customer service, field service or other service-based industries.
ITIL, Project Management or IT certification

Benefits

Monday - Friday Days working pattern
23 days' holiday + Bank Holidays - increasing with long service
Company Pension scheme
Company Sick Pay (after qualifying period)
Shopping discounts with Perks at Work
24 hours access to Employee Assistance Programme
Volunteering Day
Employee support network and mental health assistance
Opportunity for career progression

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

business systems supportdata analysisCRM toolsERP toolsreport generationdashboard creationsystem documentationuser permissions managementdata accuracycompliance management

Soft Skills

problem-solvingcommunicationattention to detailrelationship managementstakeholder managementtraining deliveryuser supportdocumentation capabilitycollaborationfeedback management

Certifications

ITILProject Management certificationsystems administration certificationdata analysis certification