CUBEX LLC

Customer Success Manager

• Own program health, adoption, and utilization across assigned parent-account logos
• Translate regional CSM practice health checks and optimization findings into an enterprise program view
• Drive remediation and optimization plans to improve customer health scores and operational outcomes
• Maintain a live view of program adoption and ROI
• Lead Executive Business Reviews, ROI validation, and clinical/financial benchmarking
• Quantify and communicate customer value impact across financial, operational, and regulatory dimensions
• Support Continuing Education programs and standard-of-care rollouts
• Surface category-expansion and new-hospital opportunities for sales leadership to pursue
• Keep every logo renewal-ready through health scoring, readiness plans, and early risk identification
• Coordinate the regional CSM team's engagement schedule across the portfolio
• Partner with Implementation, Product, Support, and Customer Success for smooth transitions and high-impact delivery
• Maintain accurate program and customer records in Salesforce

Program Manager, Customer Success