Program Manager, Customer Success

CUBEX LLC

Program Manager driving adoption, ROI, and renewals for Cubex, a smart medication and supply management platform for veterinary hospitals. Coordinating enterprise customer success across parent-account portfolios.

Posted 8/8/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer success and program management within healthcare, focusing on driving adoption, optimization, and value realization. Proficient in stakeholder management and maintaining program health through effective communication and strategic planning.

Highest-signal resume keywords

Customer Success ManagementProgram ManagementROI ValidationSalesforce DisciplineStakeholder Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Program Health ManagementAdoption OptimizationHealth ScoringValue RealizationClinical BenchmarkingOperational Outcomes ImprovementRisk IdentificationCategory ExpansionContinuing Education SupportMulti-Site Customer Engagement

Soft Skills

Excellent CommunicationProactive OrganizationStakeholder Engagement

Tools & Technologies

Salesforce

Industry Keywords

HealthcareVeterinaryDentalMedtechBusiness DegreeLife Sciences

About the role

Key responsibilities & impact

Own program health, adoption, and utilization across assigned parent-account logos
Translate regional CSM practice health checks and optimization findings into an enterprise program view
Drive remediation and optimization plans to improve customer health scores and operational outcomes
Maintain a live view of program adoption and ROI
Lead Executive Business Reviews, ROI validation, and clinical/financial benchmarking
Quantify and communicate customer value impact across financial, operational, and regulatory dimensions
Support Continuing Education programs and standard-of-care rollouts
Surface category-expansion and new-hospital opportunities for sales leadership to pursue
Keep every logo renewal-ready through health scoring, readiness plans, and early risk identification
Coordinate the regional CSM team's engagement schedule across the portfolio
Partner with Implementation, Product, Support, and Customer Success for smooth transitions and high-impact delivery
Maintain accurate program and customer records in Salesforce

Requirements

What you’ll need

5+ years in customer success, program management, or account management in healthcare, veterinary, dental, or medtech
Demonstrated success driving adoption, optimization, and value realization for multi-site customers
Strong ability to build and present ROI, health-scoring, and program-impact narratives
Excellent stakeholder management with clinical and administrative audiences
Salesforce discipline; highly organized and proactive in a field-based role
Up to 50% travel in a field-based role
Bachelor's degree in Business, Life Sciences, Healthcare, or related field preferred

Benefits

Comp & perks

Open PTO; including 9 observed holidays
Medical, dental, and vision insurance
Health Savings Account
Flexible Spending Accounts; Health Care and Dependent Care
401(k) with generous company contribution- Safe Harbor Contribution
Company paid long-term disability and life insurance
Employee Assistance Program (EAP)
United Pet Care pet coverage
Internet/cell and gym reimbursement