CSP GmbH & Co. KG

Technical IT Support Specialist – m/f/d

CSP GmbH & Co. KG

full-time

Posted on:

Location Type: Hybrid

Location: Großköllnbach • Germany

Visit company website

Explore more

✨ AI Apply
Apply

Tech Stack

LinuxOracleSQLSQLite

About the role

  • Technical point of contact for customers – remote and on-site when requested
  • Act as the interface between customers and the development team
  • Handle inquiries and incidents in 2nd- and 3rd-level support
  • Perform technical pre-analyses, identify and prioritize issues
  • Independently manage customer tickets and document thoroughly in the ticketing system
  • Support the development team with software quality assurance
  • Optional on-call phone duty outside office hours (voluntary)

Requirements

  • Ideally completed IT vocational training (e.g., Fachinformatiker / IT specialist)
  • Motivated career changers from related fields are also very welcome
  • Strong knowledge of at least one database, e.g., Oracle, SQL or SQLite
  • Familiarity with Linux — solid Linux skills are an advantage
  • Ideally experience in customer service or IT installations
  • Interest in automotive topics
  • Good German and English skills, both written and spoken
  • Customer- and solution-oriented working style with quick comprehension
  • Strong communication skills and professional demeanour
Benefits
  • Flexibility & work–life balance: flexible working hours to help you balance work and personal life
  • Hybrid working with a strong home-office component, combining freedom with social integration
  • Exciting tasks & development: varied responsibilities in an international environment with renowned clients
  • Structured onboarding with a personal mentor to help you settle in quickly
  • Be part of digitalization with innovative solutions and contribute your own ideas
  • Individual development opportunities to support your career path
  • Team & culture: become an important part of our open, appreciative team with a flat, first-name culture
  • Enjoy a family-like atmosphere: we embrace an experimental, error-tolerant and agile mindset — we learn from mistakes and grow together
  • Workplace & perks: modern, ergonomic workstations with top equipment
  • Recharge in the gaming lounge, play foosball or join other social activities
  • We offer corporate health management and flexible retirement savings options
  • The classics: free coffee, tea, water and organic fruit
  • Benefit from discounted shopping deals & bike leasing at company rates
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
database managementOracleSQLSQLiteLinuxsoftware quality assuranceticketing system managementtechnical analysis2nd-level support3rd-level support
Soft Skills
communication skillscustomer-orientedsolution-orientedquick comprehensionprofessional demeanour
Certifications
IT vocational trainingFachinformatiker