Customer Support

• Provide expert support during standard business hours 8:00am-5:00pm Eastern or Central Time.
• Must be available for an on-call rotation, including nights, weekends, and holidays.
• Investigate and resolve technical issues across multiple product areas with minimal assistance.
• Analyze logs and tracing to identify root causes and design effective solutions.
• Document investigation details clearly and concisely for internal and client use.
• Recreate issues as needed and ensure all relevant details are captured.
• Research problems with no known solutions and develop innovative resolutions.
• Communicate effectively with clients and internal teams, translating technical details into clear language.

CSI

Digital Banking Application Support Specialist