CSI

Digital Banking Application Support Specialist

CSI

full-time

Posted on:

Location Type: Remote

Location: Remote • North Carolina • 🇺🇸 United States

Visit company website
✨ AI Apply
Apply

Job Level

JuniorMid-Level

Tech Stack

SQL

About the role

  • Provide expert support during standard business hours 8:00am-5:00pm Eastern or Central Time.
  • Must be available for an on-call rotation, including nights, weekends, and holidays.
  • Investigate and resolve technical issues across multiple product areas with minimal assistance.
  • Analyze logs and tracing to identify root causes and design effective solutions.
  • Document investigation details clearly and concisely for internal and client use.
  • Recreate issues as needed and ensure all relevant details are captured.
  • Research problems with no known solutions and develop innovative resolutions.
  • Communicate effectively with clients and internal teams, translating technical details into clear language.

Requirements

  • Strong analytical, problem-solving, and decision-making abilities.
  • Ability to thrive in a fast-paced environment and prioritize tasks effectively.
  • Excellent written and verbal communication skills.
  • Experience creating clear documentation and process flowcharts.
  • Bachelor’s or Associate degree, relevant certifications, or equivalent experience preferred.
  • Working knowledge of SQL and ability to perform independent research.
  • Familiarity with Salesforce, CRM platforms, or ticketing systems is a plus.
  • Experience 2–4 years in customer support roles, ideally in banking or financial services.
  • Familiarity with digital banking applications and technical troubleshooting.
Benefits
  • Comprehensive range of benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
SQLtechnical troubleshootingprocess flowchartsanalytical skillsproblem-solvingdecision-making
Soft skills
communication skillswritten communicationverbal communicationtask prioritizationability to thrive in fast-paced environment
Certifications
Bachelor’s degreeAssociate degree