Customer Care Analyst
CSI
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Provide product and application expertise to customers.
- Initiate, manage and work through client projects to enhance product usage and resolve complex issues.
- Provide mentorship to team mates.
- Lead complex projects while supporting higher profile customer relationships.
- Create post-conversation plans.
- Demonstrate expertise across multiple applications and/or CSI service areas.
- Gather customer requirements and put together advanced project plans to address immediate client needs.
- Participate in multiple projects simultaneously and handle a higher workload than less experienced analysts.
- Support strategic high-profile customer relationships.
- Provide virtual and/or on-site project support and training to customers.
- Develop and maintain a library of problem resolution actions and a knowledge base for the Customer Service desk.
- Identify trends with product issues and collect client feedback for desired functionality.
Requirements
- The minimum amount of relevant work experience required to successfully perform the job is at least five (5) years.
- Technical education or job knowledge equivalent to a 2-year college or trade school.
- Experience should include the preparation and/or comprehensive review of both consumer and commercial loan documentation.
- Working knowledge of lending compliance laws and regulations applicable to consumer and commercial loan products.
- Strong analytical and problem-solving skills with attention to detail.
- Excellent verbal and written communication skills, with the ability to clearly share information and work effectively with different audiences.
- Experience administering and supporting lending software systems, including system configuration, maintenance, and user support, is preferred.
Benefits
- Comprehensive range of benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
project managementproblem resolutioncustomer requirements gatheringloan documentation preparationlending compliance lawssystem configurationuser supportanalytical skillsproblem-solving skillsattention to detail
Soft Skills
mentorshipcommunication skillsteam collaborationcustomer relationship managementtraining skillstime managementadaptabilityorganizational skillsleadershipmultitasking