CSI

Customer Technical Support

CSI

full-time

Posted on:

Location Type: Remote

Location: United States

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Tech Stack

SQL

About the role

  • Providing technical support for CSI customers, internal and external.
  • Staging, installing, and troubleshooting issues in both hardware and software CSI products.
  • Monitoring the CRM.
  • Responding to support calls and prioritizing work activity based on the issue.
  • Researching, testing, and documenting issues requiring development attention.
  • Troubleshooting moderately complex CSI product issues and providing issue resolution on servers, databases, and/or applications.
  • Serving as an escalation point for other Customer Technical Support employees.
  • Building servers as required and/or install the appropriate CSI product for customers.
  • Ordering equipment, updating hardware, installing software, setting up databases, implementing security and shipping to customers.
  • Taking down old equipment as necessary.
  • Participating in disaster testing and recovery activities as required.
  • Mentoring and training other technical support specialists.
  • Completion and resolution of customer technical issues.
  • Ensuring positive customer experience and access and satisfaction with CSI products.

Requirements

  • Technical education or job knowledge is equivalent to a two (2) year college or trade school.
  • Minimum 2 years of technical support handling software and hardware issues.
  • Experience with ticketing software.
  • Mathematical, administrative, reasoning and analytical skills.
  • Strong communication skills.
  • Technical skills (General SQL)
Benefits
  • Comprehensive range of benefits
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical supporttroubleshootinghardware installationsoftware installationdatabase setupissue resolutionGeneral SQLdisaster recoverydocumentationmentoring
Soft Skills
communicationanalytical skillsadministrative skillsreasoning skillscustomer experienceprioritizationproblem-solvingteam collaborationtrainingescalation management