Mid-Level Cybersecurity Engineer
Sigma Defense Systems LLC
Cyber Security
Customer Service Representative – Card Payment Support
CSI
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
Cyber Security
About the role
- Resolve debit card/payment issues and act as first point of contact for payment service inquiries
- Build and maintain relationships with customers via email, chat and phone
- Respond to a work queue and resolve issues timely, researching and escalating complex issues
- Demonstrate basic knowledge of application functionality and provide information to appropriate CSI departments
- Coordinate with other departments to resolve inquiries and promote customer loyalty
- Perform other duties as assigned; participate in rotating on-call coverage
Requirements
- Technical Education or job knowledge equivalent to a 2-year college or trade school
- Customer service experience, preferably in a high-volume environment
- Computer skills: MS Office (Excel, Word, Teams)
- Strong attention to detail
- Ability to solve problems and research solutions
- Banking experience highly regarded, preferably back office
- Experience working with or for card network partners
- Teamwork: ability to ask for and receive help during unexpected challenges and urgent requests
- Work authorization: Applicants must be authorized to work in the United States without sponsorship
