Service Desk Analyst I
CSG
full-time
Posted on:
Location Type: Remote
Location: India
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About the role
- Facilitate the initial call from internal customer inquiries or incidents
- Answer questions and create initial tickets
- Perform incident resolution and maintain customer contact
- Gather incident details and record them
- Escalate customer incidents when unable to resolve
- Assist internal teams to troubleshoot and identify resolution
Requirements
- Associate bachelor’s degree or equivalent experience
- 1-2 years of experience in working with Microsoft products including Windows 10, 11, Office and Outlook
- Basic understanding of computer PC networking, standard browser troubleshooting
- Experience working in a CRM ticketing system
- Experience troubleshooting mobile phone and smart device issues
- Experience in troubleshooting common desktop applications (e.g. MS Office, Email, etc.)
Benefits
- Work from Home, in-office, or hybrid
- Employee Belonging Groups
- Healthcare: Dental, Medical, and Vision
- Paid Vacation, Volunteer, and Holiday Time Off
- And so much more!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
incident resolutionticketing systemtroubleshootingPC networkingdesktop applicationsmobile phone issuessmart device issuesMicrosoft OfficeWindows 10Windows 11
Soft Skills
customer servicecommunicationproblem-solvingcollaborationescalation management
Certifications
associate bachelor's degree