Report to the director of Solution Engineering to use industry, technology and business knowledge to lead conversations with our clients designed to identify challenges and use the full portfolio of CSG solutions, products, services, and partners to provide relevant solutions to solve those challenges
Work with our product and sales teams to interpret customer requirements and deliver solutions with the end-goal of sales in mind.
Research the industry on an on-going basis to understand what changes may be on the horizon that will impact current and future sales.
Provide feedback to groups across the organization, including R&D, for process or product improvements as required.
Develop product demonstrations and sales presentations that explain key technical aspects of solutions that will benefit customers and prospects
Provide clear and accurate technical responses for RFPs, RFIs, and RFQs.
Collaborate with the Sales team to manage the RFx delivery and follow-up process.

Requirements

A bachelor’s degree in related field, or equivalent experience
3+ years' experience in a client facing consultant or professional services role and is willing to travel possibly 50% of the time.
Successful experience working with sales, product, and engineering staff to deliver high-quality presentations and demonstrations to clients.
Strong written communication skills as well as experience in delivering presentations to an audience.
Experience working in a similar capacity as a vendor supplying software as a service or an internet services company.
Solid knowledge with Microsoft technologies, SaaS based delivery models, public cloud infrastructures, HTML, JavaScript, and creative design.
Proficient knowledge working in the following applications: Microsoft Office, JIRA, Confluence, Photoshop, and Integrated Development Environments (ex. WebStorm).
Ability to read, write, speak and understand the English language in a business environment
Knowledge and/or willingness to interact with AI tools in a work setting.

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SaaSpublic cloud infrastructureHTMLJavaScriptpresentation skillstechnical writingRFPRFIRFQproduct demonstration

Soft Skills

communicationcollaborationclient-facingproblem-solvingfeedbackorganizationalpresentation deliveryresearchadaptabilityinterpersonal