CSG

Lead Documentation Writer

CSG

full-time

Posted on:

Location Type: Remote

Location: Brazil

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Job Level

Senior

Tech Stack

SOAP

About the role

  • Lead and mentor a small team of technical writers.
  • Mentor and cross-train new and junior team members.
  • Design, develop, and maintain customer documentation for software systems.
  • Liaise with software development teams in an Agile environment to identify key documentation deliverables and produce documentation estimates.
  • Evolve documentation strategy to suit changing business needs.
  • Implement AI tooling and practices to transform documentation processes.
  • Design, develop, and maintain online help files for deployment with web-based applications, including planning and executing associated UI help screen testing.
  • Co-ordinate document reviews with software development and customer operations teams, building and maintaining constructive working relationships.
  • Conform to documentation standards and practices set by the documentation team.
  • Manage the Business Unit customer documentation portal.
  • Prepare pre-sales documentation and assist with marketing material.
  • Review customer documentation for peer writers.
  • Contribute to process improvements.
  • Create storyboards and scripts for videos and training.

Requirements

  • Relevant degree in a scientific or technical field
  • At least 5 years’ experience in technical writing role
  • Experience leading projects and writers in a documentation team
  • Software industry background required, telecoms-specific highly desired
  • Experience working both individually and as part of a team in an Agile environment
  • Excellent written and verbal communication skills
  • Attention to detail with editing and proofreading
  • Knowledge of the effective use of graphics in documentation
  • Ability to work simultaneously across several product teams
  • Ability to thrive in a remote work environment
  • Keen to maintain internal and external customer satisfaction
  • Initiative to drive documentation projects with engineering/development
  • Writing API documentation (OpenAPI, REST, JSON, SOAP), User Guides, Configuration Guides, Online Help, user journeys, release notes
  • Tool Proficiencies Markdown, AsciiDoc, or other markup languages
  • Madcap Flare
  • Experience with prompt engineering (proficiency with MCP protocol desirable) in an AI assisted environment a definite plus.
  • GIT experience
Benefits
  • Sulamerica Health
  • Sulamerica Dental
  • Vidalink Food/Meal Voucher
  • Child Care Assistance
  • Day off: on birthday
  • Gympass
  • Language assistance
  • Digital course platform
  • Volunteer time off: 2 days a year
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical writingdocumentation strategyAPI documentationOpenAPIRESTJSONSOAPeditingproofreadinggraphics in documentation
Soft Skills
leadershipmentoringcommunicationattention to detailinitiativeteam collaborationcustomer satisfactionprocess improvementremote work adaptabilitycross-training