CSC

Client Success Manager

CSC

full-time

Posted on:

Location Type: Hybrid

Location: Logan • Utah • United States

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Tech Stack

DNS

About the role

  • Respond promptly and accurately to client inquiries via multiple communication channels such as chat, telephone, and email. Help customers manage a portfolio of domain names and digital assets to help protect and secure our clients' global internet brands.
  • Build and maintain client relationships by understanding the unique needs of each client.
  • Identify and escalate unresolved or complex issues to the appropriate teams, ensuring follow-up and resolution in a timely manner.
  • Be a trusted partner for your clients by developing and maintaining an in-depth understanding of our services.
  • Assist other teams within DBS with client brand launches and projects, problem-solving, and troubleshooting as needed.
  • Understand and strive to meet or exceed metrics that are designed to help us achieve our industry-leading client service support as evidenced by our world-class Net Promoter Score (NPS) results.
  • Troubleshoot and resolve customer order requests and enquiries related to domain names, DNS, digital certificates, digital brand management, billing inquiries, and technical problems. Ensure timely and efficient resolutions to maintain customer satisfaction.

Requirements

  • 3+ years B2B Account Management experience
  • A history of detail-oriented, multi-tasking in a deadline-driven, dynamic environment
  • Excellent analytical and problem-solving skills
  • Ability to think proactively and strategically to meet the clients’ needs
  • Relentless dedication to outstanding customer service
  • Ability to handle escalated client issues with a steady hand
  • Excellent communication and organizational skills (verbal and written), as well as ability to think quickly on your feet
  • Strong negotiation skills and business acumen
  • Quick learner with a demonstrated passion for technology and the Internet ecosystem
  • Ability to work as part of a team and collaborate effectively with colleagues
  • Multi-lingual preferred, but not required
Benefits
  • Annual success-sharing bonuses or commission plans based on individual performance.
  • Competitive and comprehensive benefits package that includes annual leave, tuition reimbursement, referral bonuses, and more.
  • Range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
B2B Account Managementanalytical skillsproblem-solving skillscustomer servicenegotiation skillsdigital brand managementDNSdigital certificatestechnical troubleshootingmulti-tasking
Soft Skills
communication skillsorganizational skillsproactive thinkingstrategic thinkingteam collaborationattention to detailadaptabilityclient relationship managementescalation handlingquick learning