Engineering Manager
CSC Generation
full-time
Posted on:
Location Type: Remote
Location: Costa Rica
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Tech Stack
About the role
- Lead, coach, and develop a team of engineers; provide continuous feedback, career development support, and performance management.
- Foster a culture of ownership, operational excellence, and continuous improvement.
- Hire, onboard, and retain top engineering talent; build a high-trust, high-performance team.
- Own end-to-end delivery: scoping, planning, execution, release readiness, and post-release measurement/iteration.
- Partner with Product to manage the team backlog, clarify requirements, define success metrics, and ensure the team is focused on the highest-value work.
- Drive healthy agile practices (grooming, estimation, prioritization) and continuously improve predictability and throughput.
- Provide technical direction and oversight: system design, architecture decisions, design reviews, and non-functional requirements (performance, scalability, security).
- Maintain a strong technical skillset and contribute where appropriate (reviews, design, incident support, occasional hands-on contributions).
- Champion simplification/modernization by identifying tech debt, legacy risks, and opportunities to improve maintainability and system efficiency.
- Own reliability for the team’s services: monitoring, alerting, incident response, and post-incident learning (RCA/postmortems).
- Monitor system performance and proactively identify “damage indicators” before they become customer-impacting issues.
- Ensure high-quality technical documentation (TRDs, diagrams, flowcharts, runbooks) and knowledge transfer to support scale and onboarding.
- Demonstrated experience using AI tools to improve developer productivity, code quality, and delivery.
- Establish team practices for safe and effective AI usage (code review standards, security/privacy considerations, validation/testing expectations, and “trust but verify” culture).
- Encourage engineers to use AI tools to accelerate discovery/POCs, troubleshoot incidents, and reduce toil, while ensuring maintainable, secure, well-tested outputs.
Requirements
- 7–10+ years in software engineering delivering customer-facing platforms; eCommerce experience strongly preferred (checkout, payments, promotions, identity, order flows).
- 2+ years leading engineering teams (people leadership and/or tech lead), including coaching, feedback, performance management, and hiring.
- Proven ability to drive execution: translating product goals into technical plans, managing trade-offs, and delivering high-quality software on schedule.
- Strong technical foundation in system design, architecture, and modern engineering practices (testing strategy, CI/CD, observability, performance, security).
- Experience running or partnering on operational excellence: incident response, postmortems, monitoring/alerting, and continuous reliability improvements.
- Hands-on familiarity with cloud platforms (GCP or AWS) and modern deployment patterns (containers, Kubernetes, service-oriented architectures).
- Strong data-layer fundamentals across relational databases/SQL and NoSQL/document databases.
- Working knowledge of relevant technologies in our ecosystem (e.g., Java/Spring Boot, JavaScript/React, Node.js) sufficient to guide design and review technical decisions.
- AI-enabled engineering: demonstrated experience leveraging AI tools (e.g., coding assistants, test generation, incident triage, documentation) to improve delivery speed and quality, with an emphasis on safe use (security/privacy), strong review standards, and measurable impact.
- Full professional proficiency in English.
Benefits
- Executive Access: Work directly with brand CEOs and senior leadership, solving real business problems and earning mentorship from top operators.
- AI-First Skill Building: Get hands-on with the most advanced AI tools in the market. From automation to prompt engineering, you’ll build a modern tech stack that sets you apart in any industry.
- Accelerated Career Path: High performers are quickly entrusted with greater responsibility, new challenges, and leadership opportunities across our portfolio of brands.
- Competitive benefits: Paid time off policies, 401(k)/RRSP match, medical/dental/vision and a variety of supplemental policies, and employee discounts at our portfolio companies
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
software engineeringsystem designarchitectureCI/CDobservabilityperformancesecurityJavaSpring BootJavaScript
Soft Skills
leadershipcoachingfeedbackperformance managementteam buildingcommunicationownershipoperational excellencecontinuous improvementtrust