CSAA Insurance Group, a AAA Insurer

Legal Operations Specialist

CSAA Insurance Group, a AAA Insurer

full-time

Posted on:

Location Type: Hybrid

Location: California • United States

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About the role

  • Provides general administrative support to legal secretaries, paralegals, and attorneys, and/or to the Legal Operations function
  • Monitors and coordinates responses to incoming emails to office/department mailbox(es)
  • Scans and distributes hard copy incoming mail not handled by the assigned Business Services Center (BSC)
  • Handles outgoing mail requests, including certified mail and overnight services
  • Processes approved vendor and outside counsel invoices for payment in claims administration system (CAS)
  • Handles disposition of closed files, including preparation for offsite storage and scanning when needed
  • Requests files from offsite storage, ensuring eventual return to offsite storage when needed
  • Helps maintain digital library
  • Prepares assigned workspaces for new hires and assists with onboarding
  • Litigation operations duties include answering phone calls to main office number and coordinating conference room reservations
  • Legal operations duties include routing time-sensitive documents received by agent for service of process

Requirements

  • High school diploma or equivalent
  • 3 or more years of experience at a law office, corporate legal department, or comparable experience
  • Familiar with legal and insurance terminology and concepts
  • Strong customer service skills and ability to maintain a positive working relationship
  • Comfortable working both independently and in a fast-paced team environment
  • Able to work onsite 2 or more days per week and virtually otherwise
  • Ability to lift up to 25 lbs. of office-related equipment and supplies
  • Demonstrated problem-solving and troubleshooting skills
  • Communicates effectively and professionally verbally and in writing
Benefits
  • Total compensation package
  • Annual bonus eligibility for most roles
  • 401(k) with a company match
  • Flexible Workplace
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
claims administration systemfile managementinvoice processingmail handlingdocument routingonboarding assistancedigital library maintenanceconference room coordinationvendor managementlegal terminology
Soft Skills
customer serviceproblem-solvingcommunicationteamworkindependenceorganizational skillspositive working relationshipadaptabilityattention to detailtime management
Certifications
high school diploma