Crystal Cruises

Consultant

• Conduct outbound calls to web enquiries and existing database leads
• Qualify customer needs and assess suitability for A&K products and services
• Warm up leads and build a strong initial rapport with prospective clients
• Recommend appropriate products and transfer qualified leads to expert consultants
• Set appointments for sales consultants and support the sales pipeline
• Participate in outbound calling campaigns to generate new opportunities
• Carry out customer retention activity, including welcome home and bon voyage calls
• Accurately update systems with booking and journey notes

Outbound Web Lead Consultant