Outbound Web Lead Consultant

Crystal Cruises

Outbound Web Lead Consultant focusing on engaging web inquiries for A&K's sales team. Responsible for qualifying leads, building rapport, and supporting the sales pipeline.

Posted 6/26/2026full-timeDowners Grove • Illinois • 🇺🇸 United StatesSenior💰 $35,000 per yearWebsite

About the role

Key responsibilities & impact

Conduct outbound calls to web enquiries and existing database leads
Qualify customer needs and assess suitability for A&K products and services
Warm up leads and build a strong initial rapport with prospective clients
Recommend appropriate products and transfer qualified leads to expert consultants
Set appointments for sales consultants and support the sales pipeline
Participate in outbound calling campaigns to generate new opportunities
Carry out customer retention activity, including welcome home and bon voyage calls
Accurately update systems with booking and journey notes

Requirements

What you’ll need

Prior experience in customer service, retail, hospitality, or other client-facing roles preferred
Must be an engaging and confident communicator
Thrives in a fast-paced, target-driven environment
Sales-focused and motivated by earning potential
Must be persuasive and confident in presenting products or services
Should be comfortable handling objections and providing solutions
Interest in developing professionally into a Travel Consultant or sales role
Previous experience with CRM systems or sales software is a plus, but not required

Benefits

Comp & perks

group life insurance
short-term and long-term disability
travel discounts
medical insurance
dental insurance
vision insurance
supplemental life insurance
pre-tax healthcare and dependent FSAs
401(k) plan with a generous company match

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

engaging communicatorconfident communicatorpersuasivesolution-orientedsales-focusedmotivatedrelationship buildingobjection handlingtarget-drivenprofessional development