Provide expert-level remote management, administration, and support for the Production and Demo trading exchange, including updating underlying symbols, creating and scheduling contracts, performing end-of-day processing, settling expired contracts, and assisting with problem resolution.
Contribute to the development, ongoing refinement, enhancement, and continuous process improvement of services.
Assist in the investigation, implementation, and operation of third-party tools to enhance, automate, and streamline service delivery.
Support quality assurance testing to ensure service reliability and accuracy.
Handle a wide variety of issues, both within and beyond the defined job description.

Requirements

Ability to perform effectively in a mission-critical operational team environment.
Proven track record of collaborating with internal departments to deliver exceptional customer service.
Experience or familiarity with Linux servers is preferred.
Willingness to provide periodic off-hours coverage.
Knowledge or experience in cryptocurrency, prediction markets, and options/futures trading markets.
Strong understanding of sports trading operations, including market types, settlement rules, and common edge cases across major sports leagues.
Product ownership mentality with experience gathering requirements, prioritizing features, and delivering operational tools.
Excellent technical troubleshooting, problem-solving, interpersonal, verbal, and written communication skills.
Ability to work rotational night shifts with weekend coverage; off-days provided on weekdays.
Experience with sports data providers (strongly preferred).
Experience with securities trading software (preferred).

Benefits

Competitive salary
Attractive annual leave entitlement including: birthday, work anniversary
401(k) plan with employer match
Eligible for company-sponsored group health, dental, vision, and life/disability insurance
Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up
Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Linux serverstechnical troubleshootingproblem-solvingquality assurance testingservice delivery automationcontract managementend-of-day processingsettlement processingsecurities trading softwaresports data providers

Soft Skills

interpersonal skillsverbal communicationwritten communicationcollaborationcustomer serviceprocess improvementproduct ownership mentalityability to work in a teamadaptabilitywillingness to work off-hours