Crunchtime

Customer Support Specialist – Integrations, Analytics

Crunchtime

full-time

Posted on:

Location Type: Remote

Location: Mexico

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Tech Stack

JavaJavaScriptPythonSQL

About the role

  • Help customers solve problems in the CrunchTime platform and keep them updated on ticket progress
  • Use internal tools to troubleshoot customer reported tickets
  • Translate technical details from our development teams into non-technical language that our Customers can understand
  • Analyze data discrepancies between multiple tools to confirm accuracy based on customer inquiries and reassure the customer that data displayed is accurate.
  • Build and optimize dynamic SQL scripts to maintain data integrity and support enterprise reporting
  • Accept requests for Technical Resource assistance from the Customer Support Analysts on your team
  • Work side-by-side with the development teams of our Connex, CIS, API and Insights product teams to research and resolve customer reported issues
  • Sympathize with the customer’s situation and take pride in finding them a resolution on tickets submitted.

Requirements

  • 3-5 years of remote application support experience
  • 2-4 years of customer-facing experience in any industry, but hospitality industry is preferable.
  • Excellent interpersonal and communication skills (written and verbal)
  • Bachelors Degree in Computer Science, Information Technology or similar
  • Knowledge of Java (basic), Javascript (basic), Python (intermediate), SQL (advanced), JSON (intermediate), and XML (basic)
  • An understanding of Rest APIs, including the ability to troubleshoot
  • Prior experience with POS systems i.e. Toast, Aloha, Brink and/or Simphony to the extent that you can determine if tickets logged are an issue with the POS configuration or our Connex POS integration software.
  • Able to work in fast paced environment with multiple competing priorities
  • Ability to prioritize tasks independently based on understanding business impact for the customer
Benefits
  • Great mission-driven team members from diverse backgrounds with a strong company culture
  • Competitive pay
  • Vacation days (with premium)
  • Flexible PTO
  • Paid company holidays
  • Yearly team off-sites
  • Major medical, life, and disability insurance
  • Savings fund
  • Food vouchers
  • Christmas bonus (30 days)
  • Wellness benefits
  • Work in an open environment on solutions that are reshaping the way businesses operate
  • Fun team events
  • Ability to have a big impact
  • Fitness reimbursement
  • Learning & development funds
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
JavaJavascriptPythonSQLJSONXMLRest APIsdynamic SQL scriptsdata analysistroubleshooting
Soft Skills
interpersonal skillscommunication skillsproblem-solvingcustomer empathyprioritizationindependent task managementteam collaborationadaptabilityattention to detailcustomer service
Certifications
Bachelor's Degree in Computer ScienceBachelor's Degree in Information Technology