Help customers solve problems in the Crunchtime platform.
Use internal tools to troubleshoot customer tickets within our Labor and Inventory product suites including Net-Chef, Enterprise Manager Web, Teamworx, Mobile Teamworx, and Mobile Inventory.
Collaborate with a global team to deliver the ultimate customer experience
Support Sales/Success teams with account management and technical support
Be a voice of the customer, helping our product and engineering teams better understand our customers' needs
Sympathize with the customer’s situation and take pride in finding them a resolution on tickets submitted.

Requirements

1-2 years of remote application support experience
2-4 years of customer-facing experience in any industry, but the hospitality industry is preferable.
Excellent interpersonal and communication skills (written and verbal)
Bachelors Degree
Technical background (Above average competency in computers, communication programs, Bluetooth, tablets, phones, and internal tools)
Able to work in high stress environment with multiple competing priorities
Ability to prioritize tasks independently based on understanding business impact for the customer
Availability to work 9am - 5pm PST

Benefits

Competitive pay
Flexible PTO
Paid company holidays
Yearly team off-sites
Medical, dental, and vision benefits (FSA, HSA & HRA options)
Basic & Voluntary Life Insurance
401k employer match
Wellness benefits
Commuter benefits
10 weeks of paid parental leave
Fitness reimbursement
Learning & development funds

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

application supporttroubleshootingaccount managementtechnical supportcustomer ticket resolutioncommunication programsBluetoothtabletsphonesinternal tools

Soft Skills

interpersonal skillscommunication skillsproblem-solvingcustomer empathyprioritizationindependencestress managementcollaborationcustomer advocacyadaptability

Certifications

Bachelors Degree