Director Client Success, PBM
Rightway
Cyber Security
Strategic Account Executive, PBM/Pharmacy
Crumdale Specialty
full-time
Posted on:
Origin: • 🇺🇸 United States • Pennsylvania
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
Citrix
About the role
- Designated lead point of contact for assigned clients and own overall and day-to-day client service delivery; Responsible for the overall establishment and maintenance of a successful and lasting client relationship while supporting all aspects of each client’s account; Create unique consultative partnerships with each client group to achieve their designated outcomes or goals; Build relationships with brokers, consultants, TPA and employers; Managed and support the successful implementation of client prescription benefit plan and ongoing communication for our partnerships; Accountable for client satisfaction and retention; Participates in client meetings and finalist presentations; Present and support client presentations with a focus on trends identified from client’s data; Support key client groups on areas including contract renewal, pricing, benefit or clinical program changes; Ensure a successful new client implementation and smooth transition of client from other organizations; Ensure delivery and accuracy of client’s pharmacy deliverables (e.g. invoices, rebates, true-ups, reports, performance reviews); Manage ongoing contract relationships and service delivery to clients with a focus on the pharmacy benefit; Monitor progress to deadlines; Ensure appropriate and effective communication among team members, the client, their advisors, and the PBM; Communicate issues internally and provide support to resolve benefit escalated questions and service issues; Assist with the preparation and presentation of deliverables and outcomes; Support the pharmacy practice on internal marketing or intellectual capital initiatives; Partners with internal Account Managers to address client needs and proactively management the pharmacy benefit program; Represent client internally and coordinates with other functions to implement client systems, complete projects, and address ongoing service needs; Own new client relationship from implementation through renewals; Own client’s performance review process; Product consultation and upsell; Contract negotiations; Pharmacy trend management and cost containment
Requirements
- 5+ years client facing account management experience at a reputable PBM; Previous experience working with employers, members, consultants, brokers and TPAs; Bachelor’s degree preferred, or equivalent relevant work experience; MBA &/or PharmD preferred; Gritty self-starter; Deep-rooted knowledge of the PBM industry; Extensive knowledge of PBM contracts, pricing, clinical/financial programs and trend management; Strong verbal and written communication skills; Fundamental knowledge of pharmacy, market trends and competitive landscape; Solid understanding of health and welfare benefits claims processing and claims payment administration; Exceptional interpersonal and communication skills; Effectively build trust and establish meaningful relationships; Solid financial acumen; Ability to work with C-suite and partners; Independent critical thinker with strong analytical, reasoning and problem-solving skills; Ability to work independently and in a collaborative group setting; Solid organizational skills; Reputation of ethical and professional character; Expert with MS Office suite; Working knowledge of Salesforce; Working knowledge of Microsoft Teams, OneDrive and Citrix SharePoint
