The SVP of Core IT will lead a large organization of Infrastructure professionals and will work very closely with multiple partners across C&F – including a tight knit collaboration with the CISO.
The major areas of responsibility will be: Data Center Services – Primary & Secondary Data Centers, multi-cloud environments, and other services such as O365, patch management, and directory services
Network Services – Enterprise network architecture, firewall management, Citrix virtual desktop infrastructure, database administration, and job scheduling & monitoring.
Desktop Services – Service Desk, Employee Access Security, and Telecom/Collaboration
The SVP of Core IT will be responsible for ensuring Division Presidents and other senior level executives are up to date on the current state of our services – and will need to engage at a technical level with all levels of staff and management to be successful in this role.
Additionally, the SVP will: Work closely with the division IT leads to understand their needs and ensure appropriate support that satisfies security and operational objectives
Work closely with the CISO organization to ensure cyber security needs are fully addressed for the safety and security of C&F’s network and data
Promote a continuous training culture to help the teams keep current with ITSM, AI, Cyber Security, and other skills as needed
Develop and manage an appropriate budget; balancing cost optimization without compromising reliability - targeting meaningful reductions in total cost of ownership while improving service levels.
The SVP of Core IT will be responsible for several transformational objectives including: Defining, implementing, and continuously refining a transparent IT Service model based on ITIL/COBIT principles, with clearly articulated services, catalogues, and end-to-end ownership.
Establishing and enforcing KPI’s and SLA’s to measure and monitor successful outcomes.
Driving strategic modernization initiatives including hybrid cloud adoption, network/SD-WAN transformation, infrastructure AI/automation, edge computing readiness, and next-generation data center optimization for resilience, scalability, and sustainability.
Ensuring robust disaster recovery, business continuity, and high-availability architecture in line with determined RTO’s and RPO’s.

Requirements

Bachelor’s degree from an accredited school
Minimum 15 years relevant work experience in IT Infrastructure including prior senior leadership experience
Proven track record of transformational change: examples include leading major infrastructure modernizations, implementing mature ITSM frameworks with dramatic SLA improvements, and building a metric-driven organization.
Strong command of IT Service Management principles with hands-on experience defining, measuring, and reporting on SLA and KPI frameworks that tie directly to business value.
Experience with Cyber Security initiatives and prior collaboration with CISO organizations
Experience in decentralized organizations is a plus
Executive level communication skills
Strong project management and organizational skills
Expert ability to influence constituencies across internal functions, customers and partners
Action-oriented; results-oriented; with demonstrated ability to work with a sense of urgency and manage multiple initiatives simultaneously and expeditiously

Benefits

Competitive compensation package
Generous 401K employer match
Employee Stock Purchase plan with employer matching
Generous Paid Time Off
Excellent benefits that go beyond health, dental & vision.
A core C&F tenet is supporting your career development, so we provide a wealth of ways for you to keep learning, which may include tuition reimbursement, industry-related certifications and professional training to keep you progressing on your chosen path
A dynamic, ambitious, fun and exciting work environment
Matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you participate and support your community

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

IT InfrastructureData Center ServicesMulti-cloud environmentsEnterprise network architectureFirewall managementCitrix virtual desktop infrastructureDatabase administrationIT Service Management (ITSM)Cyber SecurityDisaster recovery

Soft Skills

Executive communicationProject managementOrganizational skillsInfluencing skillsAction-orientedResults-orientedSense of urgencyCollaborationTraining culture promotionStakeholder engagement

Certifications

Bachelor's degreeITIL certificationCOBIT certification