Manager – Customer Experience Center
Crown Gabelstapler GmbH & Co. KG - Deutschland
full-time
Posted on:
Location Type: Hybrid
Location: Feldkirchen • Germany
Visit company websiteExplore more
Job Level
About the role
- Management and coordination of CXC team leads
- Ensuring efficient operations of the Customer Experience Centers across Europe
- Developing processes to improve the customer experience
- Monitoring of lead KPIs
- Preparation of national and international reports
- Ensuring adherence to the lead process
Requirements
- Completed commercial apprenticeship and/or degree (e.g., business administration)
- (International) experience in data-driven marketing (B2B) or sales
- Initial leadership/management experience
- Experience with CRM systems (e.g., SAP)
- Very good German and English skills
Benefits
- 39-hour workweek with compensatory time off
- 30 days of vacation
- Flexible working hours
- Fitness discounts
- Employee discounts and offers
- Bike leasing
- Company pension scheme
- Health days on various topics
- Employee parking
- Subsidized canteen
- Free beverages
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data-driven marketingsaleslead KPIsprocess development
Soft skills
managementcoordinationleadershipcustomer experience improvement
Certifications
commercial apprenticeshipbusiness administration degree