Software Developer
Telesat
LinuxPython
Technical Account Manager II
CrowdStrike
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $86,000 - $135,000 per year
Job Level
Mid-LevelSenior
Tech Stack
LinuxPython
About the role
- Serve as primary technical contact and augment our customer support teams
- Onboard new customers to the CrowdStrike platforms. Ensure customer success through proactive periodic health checks, product training, and developing and sharing best practices.
- Serve as customer advocate with internal CrowdStrike stakeholders to ensure needed customer feedback is adequately documented and assessed by internal parties.
- Engage with customers at all levels of their organization, from the front lines of the SOC to the C-suite.
- Research customers’ technical issues in a timely manner and follow up with recommendations and action plans.
- Escalate customer issues to management when appropriate. Maintain control of the overall resolution for any escalated case, leading cross-functional groups as needed.
- Leverage internal technical expertise, including development engineers, knowledge base, and other internal tools to provide the most effective solutions to customer issues.
- Create knowledge base content to capture new learning for reuse throughout the company and user base.
- Participate in technical communications within the team to share best practices and learn about new technologies and complimentary security applications.
- Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal.
- Support the sales teams in identifying account expansion opportunities.
- Drive support cases to ensure issues are being resolved in a timely manner.
Requirements
- Bachelor’s Degree or equivalent experience
- Experience working with Windows Server Operating Systems
- Knowledge of enterprise web technologies, security and cutting-edge infrastructures
- Excellent customer service skills and ability to quickly establish technical credibility with customers
- Excellent communication skills, written and verbal
- Professional fluency with the English Language.
- Proven problem-solving skills
- Collaborative attitude
- Ability to travel up to 25%
- Preferred Qualifications: Bachelor’s Degree in Computer Science or equivalent
- CISSP or ITIL Certification
- 3+ years of Customer Success/Support/Technical Account Management experience in SaaS organization
- Deep expertise in Linux and Mac platforms
- Python Scripting and RestAPI experience
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