Oversee delivery of strategic initiatives and improve business processes within the Services division
Assist with driving strategic direction, planning, and execution of key programs and projects across professional consulting services, incident response/DFIR, advisory, assessment, training/education, and managed services
Lead process definition, requirements, design and delivery of strategic projects, programs & initiatives
Partner with business leaders to assess and inventory people, process, data and technology across Professional Services and translate objectives into actionable roadmaps
Lead discussions to analyze and define processes, including goals, objectives, pain points, gaps and KPIs
Identify and implement process improvements; advocate for simplification, standardization, scalability and automation
Create and maintain a Professional Services focused capability maturity model for capability-based planning and prioritization
Deliver technology improvement ideas by demonstrating the “Art of the Possible” and guide system design for scalability, performance, and security
Manage end-to-end lifecycle of strategic programs (initiation, planning, execution, monitoring, closure) and manage risks and issues
Foster strong stakeholder relationships and provide regular status updates, reports, and briefings to leadership
Requirements
Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field
Master’s degree preferred
Minimum of 10+ years of experience in managing large-scale information technology or cybersecurity programs, with a strong emphasis on business architecture and process improvement
Strong background in IT, facilitation, project/program management, process improvement, and strategic planning, preferably in the cybersecurity software and services space
Proven track record of delivering results in a fast-paced, outcomes focused, regulated environment
Proven expertise in Agile and Scrum methodologies, with proficiency in tools such as JIRA
Strong analytical and problem-solving skills, with the ability to make decisions with limited data
Demonstrated ability to deliver technical projects successfully and manage multiple programs simultaneously
Excellent communication, leadership, and interpersonal skills
May require periodic alcohol and/or drug test(s) during the course of employment