Own and manage ServiceNow security and risk capabilities within the SMO, serving as the primary BSA for continuous enhancement and platform evolution.
Partner with security, risk, compliance, and business stakeholders to translate requirements into scalable ServiceNow solutions.
Manage and prioritize ongoing enhancement backlogs, maintaining a clear and credible roadmap aligned to risk, regulatory, and business needs.
Design and document functional solutions across ServiceNow Security Operations (SecOps), including Vulnerability Response and Incident Response, as well as Integrated Risk Management (IRM/GRC) and related modules.
Collaborate with architects and developers to guide solution design, integrations, and data flows without owning code delivery.
Support integrations between ServiceNow and security or risk toolsets to ensure accurate, timely data exchange and operational visibility.
Ensure solutions meet governance, security, and compliance standards while enabling efficient delivery.
Support both run-the-business and grow-the-business work beyond security-focused initiatives when capacity and priorities require.
Contribute to broader SMO priorities and leveraging core platform capabilities such as CMDB, CSDM, Employee Center Pro, Asset & Configuration Management, and related ServiceNow services.

Requirements

Bachelor’s degree (technical degree preferred)
10+ years of experience implementing, configuring, and administering SaaS business systems, with at least 4 years of ServiceNow experience
Experience supporting security-, risk, or compliance-aligned workflows such as Security Operations (SecOps), Vulnerability Response, Incident Response, or Integrated Risk Management (IRM/GRC)
Strong ServiceNow platform experience across complex, multi-module implementations
Proven ability to manage continuous enhancement backlogs and maintain stakeholder-aligned roadmaps
High stakeholder credibility in regulated, security-sensitive, or compliance-driven environments
Experience integrating ServiceNow with security or risk toolsets
Strong prioritization, analytical, and problem-solving skills
Excellent written and verbal communication skills, including experience engaging senior leadership
Strong understanding of ITSM and ITIL best practices
Experience working in Agile, Kanban, Scrum, or similar delivery methodologies
Passion for creating a frictionless end-user experience.

Benefits

Market leader in compensation and equity awards
Comprehensive physical and mental wellness programs
Competitive vacation and holidays for recharge
Paid parental and adoption leaves
Professional development opportunities for all employees regardless of level or role
Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
Vibrant office culture with world class amenities
Great Place to Work Certified™ across the globe

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

ServiceNowSecurity Operations (SecOps)Vulnerability ResponseIncident ResponseIntegrated Risk Management (IRM/GRC)SaaS business systemsITSMITILAgileKanban

Soft Skills

stakeholder managementanalytical skillsproblem-solving skillswritten communicationverbal communicationprioritizationcredibilitycollaborationadaptabilityuser experience focus

Certifications

Bachelor’s degreeServiceNow certification