CrowdStrike

Corporate Account Manager, SLED

CrowdStrike

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $60,000 - $95,000 per year

About the role

  • Serve as the primary point of contact for SLED clients while collaborating with various internal stakeholders (Customer Success, Managed Services, etc.) to ensure the existing customer base is receiving the value they expect from their previous purchase
  • Manage the contract renewal cycle from scheduling initial meetings through negotiation, contract changes, and signature while ensuring customers renew at an escalated ARR rate.
  • Achieve a quota of new sales growth within customer base.
  • Be a customer advocate, driving relationships with key customers and creating new champions.
  • Identify whitespace in accounts and create value-based presentations to promote upgrades and cross-sells.
  • Consult with our existing customers to recommend additional solutions from the CrowdStrike portfolio to increase ingestion.
  • Devise and execute account strategies and plans to maximize account growth.
  • Provide high touch customer service, including escalation and coordination of support issues as needed.
  • Deliver feedback to the Product Management team on new feature requests and product enhancements from your customer base.

Requirements

  • 2+ years in a sales development and/or 2+ years of full sales cycle experience in an account management capacity
  • Track record of meeting or exceeding expectations in an individually focused, quota carrying role
  • Ability to successfully balance a wide variety of daily tasks and adjust priorities on the fly in a fast-paced environment over multiple engagements
  • Technical aptitude and ability to learn new concepts quickly
  • Exceptional written and verbal communication skills demonstrated through email, conference calls, client visits and presentations, and internal meetings
  • High level of comfort handling client objections and negotiations
  • Security or SaaS experience is a plus.
Benefits
  • Market leader in compensation and equity awards
  • Comprehensive physical and mental wellness programs
  • Competitive vacation and holidays for recharge
  • Paid parental and adoption leaves
  • Professional development opportunities for all employees regardless of level or role
  • Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
  • Vibrant office culture with world class amenities
  • Great Place to Work Certified™ across the globe
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
sales developmentaccount managementcontract negotiationquota achievementcustomer advocacyvalue-based presentationsaccount strategiescustomer servicetechnical aptitudeSaaS
Soft Skills
communication skillsrelationship buildingtask prioritizationadaptabilityclient objection handlingnegotiation skillscollaborationproblem-solvingpresentation skillscustomer engagement