Actively participate in discussions with the business to analyze and define processes, including pain points, key gaps, metrics and improvement areas.
Identify and implements process improvements
Partner with the business to understand challenges and process impacts in order achieve business objectives
Execute on continuous process improvements through metrics and reporting
Identify key data and process sources and determine the source of truth through analysis and validations
Assist with the management of Falcon Complete key performance metrics
Create reports and dashboards for team and leadership visibility of metrics and goal performance
Outline project timelines, resource requirements, and project stakeholders and report accordingly to the requesting team
Provide status reporting of project milestones, deliverable dependencies, risks, and issues
Manage customer communication and documentation programs to ensure consistent, accurate information is provided to internal and external customers
Train and assist employees to use new systems or process frameworks
Assist with quality assurance and address discrepancies as needed

Requirements

Associate’s Degree in appropriate field of study or equivalent work experience
2+ years of experience in process architecture, gathering and documenting business requirements
Experience in business process improvement and project management
Demonstrated experience applying business process improvement methodology to drive process improvements
Strong understanding and experience in Project Methodologies (Agile, SCRUM, Waterfall etc.)
Excellent written and verbal communication skills required, including experience meeting with and presenting information to senior leadership and external customers
Proven ability to work creatively and analytically in a problem-solving scenario
Able to comprehend new concepts, ask pertinent questions, execute and document ideas and concepts with minimal day-to-day direction
Forward thinking individual that has a balance of practical hands-on technical and business process experience
Intermediate experience with Excel is required
Experience with the following is preferred: Jira, Salesforce, Gainsight, Domo, Splunk

Benefits

Market leader in compensation and equity awards
Comprehensive physical and mental wellness programs
Competitive vacation and holidays for recharge
Paid parental and adoption leaves
Professional development opportunities for all employees regardless of level or role
Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
Vibrant office culture with world class amenities
Great Place to Work Certified™ across the globe

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

process architecturebusiness requirements gatheringbusiness process improvementproject managementbusiness process improvement methodologyProject MethodologiesExcelJiraSalesforceGainsight

Soft Skills

written communicationverbal communicationproblem-solvinganalytical thinkingcreativityadaptabilitytrainingcustomer communicationdocumentationstakeholder management

Certifications

Associate’s Degree